Senior Manager, Subscriptions Operations
About the role
Roku is seeking a Senior Manager, Subscriptions Operations to lead and scale the operational backbone of the Premium Subscriptions business. This role sits at the intersection of strategy and execution — responsible for ensuring the Subscriptions organization runs with operational rigor, clear processes, and cross-functional alignment. You will manage a team of two, including a Subscriptions Operations Manager, and be accountable for the end-to-end operational health of the business.
Own and scale Subscriptions Operations: Lead the day-to-day and strategic operations of the Premium Subscriptions business, including partner onboarding, price changes, new plan launches, bundles, migrations, and deprecations across all markets. Ensure seamless execution through your team and through direct involvement in high-stakes initiatives.
Build and manage the operations team: Directly manage two reports. Set clear expectations, develop talent, and create a high-performing team culture rooted in ownership and operational excellence.
Serve as a strategic partner to Subscriptions leadership: Act as an operational right hand to the Director of Subscriptions Growth, owning the preparation and facilitation of critical leadership meetings, cross-functional reviews, and planning sessions. Drive agendas, ensure the right topics are surfaced, track decisions and action items, and hold stakeholders accountable to follow-through.
Develop executive-ready materials for VP and C-Suite audiences: Author and own strategic decks, business reviews, and presentations for Roku’s senior leadership, including VP-level and C-Suite forums. Translate complex operational and business data into clear, compelling narratives that inform executive decision-making and showcase the Subscriptions business’s performance, priorities, and strategic direction.
Own the Subscriptions operating cadence: Design, implement, and run the team’s recurring business rhythms — including QBRs, monthly business reviews, planning cycles, and leadership updates. Ensure these forums are well-structured, action-oriented, and consistently drive alignment across the organization.
Design and implement systems and processes: Serve as the team’s process architect. Evaluate, design, document, and implement scalable operational processes and tooling for both existing and emerging business needs.
Drive cross-functional execution: Facilitate initiatives and data flows across Business, Product, Engineering, Merchandising, Marketing, Revenue Operations, Finance, and Accounting. Own the communication and coordination layer — tracking task status, surfacing risks, removing blockers, and ensuring accountability across stakeholders.
Proactively identify and mitigate risk: Anticipate operational and technical risks to processes before they materialize. Lead root cause analysis for issues and implement preventative measures across the team.
Develop new processes as the business evolves: As the Subscriptions business expands into new services, markets, and product types, you will own the development of net-new operational processes end-to-end — from discovery and definition through implementation and iteration.