Senior Manager, SteadyMD Workforce Optimization

Responsibilities

• Lead workforce strategy, including long-term capacity planning, forecasting, and staffing models across clinical teams.
• Develop and refine forecasting methodologies using historical data, business trends, and predictive analytics.
• Design and optimize scheduling frameworks to ensure appropriate coverage, access, and utilization.
• Partner with executive leadership to align workforce strategy with company growth, product expansion, and client needs.
• Define, track, and improve key KPIs such as utilization, productivity, and cost efficiency.
• Drive adoption of modern workforce optimization tooling and automation to improve efficiency, scalability, and planning accuracy.
• Collaborate cross-functionally with Clinical Operations, Licensing & Credentialing, Operations, HR, Recruiting, and Product/Technology teams.
• Support hiring and onboarding strategies by aligning workforce plans with recruiting pipelines and ramp timelines.
• Build and mentor a high-performing workforce optimization team, establishing best practices and operational rigor.
• Lead strategic initiatives and special projects to support business growth and operational excellence.

Qualifications

• 7–10+ years of experience in workforce management, operations, analytics, or related fields.
• 3–5+ years of leadership experience managing and developing teams.
• Deep expertise in forecasting, capacity planning, and scheduling in complex, high-volume environments.
• Experience in healthcare, telehealth, contact centers, or similarly complex service operations.
• Strong analytical skills with experience using data to drive strategic decisions.
• Experience with workforce management tools (e.g., NICE, Verint, Aspect) and data visualization platforms (e.g., Tableau, Looker, Power BI).
• Experience leveraging modern tooling, automation, or advanced analytics to enhance workforce management outcomes.
• Ability to operate both strategically and hands-on in a fast-paced, evolving environment.
• Strong cross-functional collaboration and stakeholder management skills.
• Excellent oral and written communication skills required.
• Detail-oriented with strong organizational and problem-solving abilities.
• Experience in a high-growth or startup environment is preferred.
• Familiarity with healthcare regulations and compliance considerations is a plus.
• MBA or advanced degree is a plus.