Senior Manager, Solutions Engineering - Launch Team Readiness, West

About the role

For our client, we are seeking a Senior Manager, Solutions Engineering - Launch Team Readiness, West to join the team of a leader in the Aerospace & Defense space. This role will lead a regional readiness function focused on preparing deployments for successful launch and post-launch transition in a highly operational, cross-functional environment. The position will oversee a team supporting readiness standards, milestone visibility, and issue resolution while partnering closely with internal stakeholders across regions to ensure consistent execution. The ideal candidate will bring strong customer-facing operations experience, people leadership, and the ability to manage complex launch dependencies in ambiguous situations.

Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Lead and develop a team of Readiness Specialists across the West region.
• Establish and maintain readiness quality standards for deployments and training.
• Manage the readiness portfolio, ensuring visibility into key milestones across accounts.
• Proactively identify and resolve at-risk launches, escalating issues when necessary.
• Collaborate with counterpart teams in other regions to ensure synchronized operations.
• Develop a comprehensive readiness playbook outlining required documentation and criteria.
• Advocate for customer needs internally and support effective post-launch handoffs.

Qualifications

• 5+ years of experience in a customer-facing operations or project delivery role, with public safety experience.
• 1+ years of leadership experience, including hiring and mentorship responsibilities.
• Familiarity with drone-based first responder concepts and dock-based operations.
• Proven ability to manage complex, cross-functional projects in ambiguous environments.
• Strong organizational skills with attention to detail in managing timelines and dependencies.
• Excellent communication skills with the ability to convey information effectively to diverse audiences.

Benefits

• Paid vacation time and sick leave.
• Paid holidays and contributions to a 401(k) savings plan.
• Group health insurance plans available to full-time employees.
• Equity options in the form of stock for all regular employees.

Pay

$187,000 – $220,000 annually