Senior Manager, Solutions Architecture
About the role
Publica by IAS is the leading Advertising Platform for Connected Television (CTV). As audiences shift from Cable TV to Digital, Publica’s goal is to power the next generation of ad experiences on the big screen. The core of our platform is an Over-the-top (OTT) Header Bidding solution that enables publishers to run a unified auction between their direct sales and 65+ video Sell Side Platforms (SSPs). In addition, we provide an Audience Management solution based on our integration with data partners as well as a Server-Side Ad Insertion solution.
The Senior Manager, Solutions Architect will have strong technical aptitude, problem solving skills, critical thinking, and communication skills that can oversee all aspects of customer service as they leverage Publica to power their CTV/OTT video business. You will be engaging with customers regularly, deep diving into data and running analyses, responding to a wide range of customer inquiries, becoming an expert with all products, funneling feedback from clients to our product and engineering team, and ultimately be responsible for the growth of accounts.
Responsibilities
- Engage with customers regularly to understand their needs and deliver best-in-class customer service
- Deep dive into data and run analyses to deliver insights and drive account growth
- Respond to a wide range of customer inquiries and become an expert with all Publica products
- Funnel feedback from clients to the product and engineering teams
- Oversee all aspects of customer service and be responsible for the growth of accounts
- Manage a team of Technical Account Managers (three team members)
Requirements
- 10+ years of ad tech experience with a solid track record of delivering best in class customer service
- At least 5 years of direct manager experience
- Strong command and knowledge of video ad serving, openRTB, SSAI, header bidding, programmatic advertising, and the technologies that power them all
- Experience working with high touch and highly technical clients to understand their needs and working with different teams to resolve issues from pre-sales all the way to post-sales and full scale implementation across enterprise clients
- Exposure in a multitude of ad tech user interfaces (ie ad servers, SSP platforms, DSP platforms, etc)
- Proven experience with object oriented programming, tool development, and automation
- Able to deliver insights by way of data, reports, and/or presentations by working with large data sets and the tools to query them (MySQL, Amazon Athena)
- Highly motivated self-starter with a persuasive and success-driven personality
- Strong technical, analytical, and problem-solving ability
- Exceptional verbal and written communication skills and the ability to take complicated technical concepts and explain them in a straightforward way across the full organization of the customer - end user to the c-suite
- Combination of excellent technical, product, and business skills
- History of driving projects forward and identifying areas for improvements, both internally and externally
- Passion for documentation and mentoring junior talent
Benefits
- Comprehensive benefits package including paid time off
- Health insurance (medical, dental, vision)
- PPO, HSA and FSA options
- 401k with employer matching contributions
- Eligibility for an annual bonus and/or other incentive plans
Pay
Primary Location: US - New York, NY
Primary Location Base Pay Range: $138,600.00 - $237,600.00 Annual
Additional Locations: US - San Francisco, CA
Additional Locations Pay Range: $138,600.00 - $237,600.00 USD Annual