Senior Manager, Solutions Architecture

Responsibilities

• Lead scoping, technical design, and work planning during the presale process while speaking with prospective clients about our firm's engineering capabilities
• Play the lead role in technical architecture and discovery projects, using consulting methods to refine the product and technical architecture of client projects
• Owes a “technology vertical”, encompassing solution design, platform selection, implementation support, and thought leadership (e.g., AWS, Content Management Systems, hybrid mobile frameworks, etc.)
• Roving Catalyst: Enhance existing project teams with architectural account-level guidance or specific subject matter expertise

Requirements

• Multi-platform familiarity, with expertise in one or more of the following:
• Front-end: Swift, Kotlin, Maui, React Native, React, Angular, Flutter, Typescript
• Backend: APIs (NodeJS, Spring, .NET, Python), Cloud (AWS, Azure, GCP), Data Services/Systems (SQL, NoSQL, Kafka)
• Content management systems, analytics platforms, and other 3rd party frameworks
• Experience delivering software in an agency/client-service environment
• Experience in having commercial conversations involving budgets and fees
• Experience with software estimation, work planning, and building project plans within time/cost constraints
• Able to break down complex ideas to both technical and non-technical individuals
• You're excited to learn the principles of mobile software development
• Experience quickly iterating and refining a product vision with a client by offering multiple approach options
• Passion to apply modern processes that transform client organizations (e.g., continuous delivery, rapid iteration, and agile-inspired methodologies)
• Excellent verbal and written communication skills
• Able to use repeatable frameworks and best practices to incorporate new technologies or concepts
• Appreciation for the wider client enterprise, beyond a single project or initiative
• Equally comfortable working in pre-sale and post-sale environments
• An eye for detail and an ability to navigate ambiguity

Qualifications

• Experience with leading CCaaS technologies such as Amazon Connect, Zendesk CCaaS, Google CES, Five9, and Genesys CCaaS
• Experience with Cloud Data Platforms: Databricks, Snowflake, or other major cloud data warehousing/lakehouse solutions
• Experience with Cloud AI/ML Services: AWS Bedrock / Sagemaker, Azure ML, Google AI Platform/Vertex AI
• Proficiency with MLOps principles and tools for continuous integration/continuous delivery (CI/CD) of machine learning models
• Familiarity with containerization (Docker) and orchestration (Kubernetes) for scalable deployments

Benefits

• Work From Near (Hybrid) capacity based in one of the following offices: Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC, OR in a Work From Anywhere (Remote) capacity with travel to clients and TELUS Digital Solutions offices expected

Pay

• Competitive salary commensurate with experience

Schedule

• Flexible schedule based on location and office needs