Senior Manager, Software Engineering – Enterprise Item and Sourcing

About the role

The Senior Manager, Software Engineering – Enterprise Item and Sourcing is a strategic and technical leadership role responsible for overseeing enterprise-wide product sourcing, vendor operations, and item data ecosystem at Crate and Barrel. The role includes end-to-end ownership of vendor-facing processes such as onboarding, purchase order (PO) services, invoicing, chargebacks, item classification, and vendor integration platforms (EDI, OpenText, GTNexus).

Responsibilities

• Ensure ongoing stability and performance of legacy platforms (AS400/RPG, .NET), providing operational support across enterprise systems
• Define and drive the technical strategy and roadmap, aligning with business priorities while supporting modernization and ensuring business continuity through system upgrades, API integrations, and platform enhancements
• Oversee delivery of complex initiatives, ensuring high-quality outcomes in an agile environment
• Lead and mentor multiple engineering and operations teams, delivering reliable, high-quality solutions while maintaining business continuity
• Collaborate with cross-functional teams (architecture, engineering, business) to design and deliver integrated, scalable solutions
• Define and enforce architectural, operational, and integration standards for reliability and scalability
• Build and coach a high-performing, inclusive team, fostering collaboration, accountability, and continuous learning
• Manage capacity planning, resource allocation, and hiring to balance operational and transformation priorities
• Drive technical decision-making and champion engineering best practices, continuous improvement, and innovation
• Communicate platform health, risks, and progress to leadership and stakeholders

Requirements

10+ years of IT or software engineering experience, including 5+ years managing multiple teams

Proven experience managing and maintaining legacy enterprise platforms (AS400/RPG, .NET) while supporting modernization initiatives

Strong understanding of system architecture, API integrations, distributed systems, and enterprise operations

Strong leadership, stakeholder management, and cross-functional collaboration skills

Experience with resource planning, hiring, and organizational scaling

Strong technical acumen with the ability to guide architectural decisions

Qualifications

Experience with enterprise systems (including AS400/RPG and .NET), ensuring operational stability and continuity

Comfortable supporting modernization programs, API integrations, and platform enhancements without compromising existing operations

Background in retail, supply chain, or enterprise operations, or managing platforms that support similar business processes

Passion for leading teams, improving processes, and delivering reliable solutions at scale