Senior Manager, Settlement Administration

About the role

Kroll Settlement Administration, part of Kroll’s Business Services division, is the leader in cutting-edge technology and consulting services for class action, mass tort, regulatory remediation and government claims administration. With 50+ years of legal administration expertise, we offer unmatched solutions and capacity for even the most complex settlements anywhere in the world.

Responsibilities

• Team Leadership: Directly manages a team of Managers, Analysts, and/or Coordinators (at times, in multiple locations across the country or globe).
• Motivates and enables the team by setting clear objectives and expectations.
• Acts as the hiring manager in building out teams as needed, identifying the top candidates for the role(s).
• Client Relationship Oversight: Ensures that cases assigned to their team are appropriately handled and that client expectations are met and exceeded.
• Engages directly with clients and helps to define client needs so engagements are handled appropriately and timely.
• Project Management: Responsible for direct supervision of project teams. Timely and accurately executes on project deliverables and key milestones and tasks.
• Oversees the terms of Settlement Agreement or other mandates/milestones are met and exceeded, drives deadlines with timely quality outcomes, takes ownership and accountability of the overall delivery for the client.
• Performance Management: Sets billable hour goals and targets for utilization and quality for project team members they supervise; meets their own billable hour goals and targets; reviews key reports to ensure controls are being accurately utilized and expected work is occurring from direct reports, ensures and validates invoicing as necessary and pays close attention to case budgets.
• Internal Collaboration: Works internally to meet the needs of the client while building internal relationships and team building, utilizing standard processes and systems, supporting new efforts and approaches and providing feedback to others to encourage an environment of continuous improvement.
• Effective Decisions: Makes well-informed, independent, effective, and timely decisions perceiving the impact and implications of those decisions to the projects and/or the business. Makes thoughtful recommendations to the Director and senior management.

Requirements

• A Bachelor’s degree is required.
• A minimum of 5 years of experience in one or more of the following areas is strongly preferred: claims administration, account management, client services, paralegal and/or project management; preferably with budget responsibility for projects.
• Exceptional communication skills.
• Background in legal, banking or financial services/accounting or previous class action administration required.
• Excellent computer skills, including excel, exceptional planning and organizational skills.
• Exceptional attention to detail.
• Strong analytical skills.
• Excellent interpersonal skills and the ability to handle pressure.
• Previous leadership experience with responsibility for basic supervisor duties (hiring, developing, disciplining teams).
• PMP certification or equivalent highly desirable.
• Paralegal experience or JD is also highly desirable.

Qualifications

Your recruiter will be happy to walk you through your U.S.-specific benefits, which include:

• Healthcare Coverage: Comprehensive medical, dental, and vision plans.
• Time Off and Leave Policies: Generous paid time off (PTO), paid company holidays, generous parental and family leave.
• Protective Insurances: Life insurance, short- and long-term disability coverage, and accident protection.
• Compensation and Rewards: Competitive salary structures, performance-based incentives, and merit-based compensation reviews.
• Retail Plans: 401(k) plans with company matching.

Skills

Skills not specified.

Benefits

The current salary range for this position is $104,000 to $122,000.

Pay

The current salary range for this position is $104,000 to $122,000.

Schedule

The current salary range for this position is $104,000 to $122,000.