Senior Manager, Service Technology

Work Model

This role operates in a dynamic environment focused on delivering world-class technical information and diagnostic tools to dealers and third parties for Hyundai and Genesis vehicles in the US.

What You Will Do

• Provide Dealers and related third Parties with world class technical information and diagnostic tools to effectively and efficiently maintain and repair Hyundai and Genesis vehicles in the US.
• Support achieving company objectives for Fix Right First Time in support of benchmark levels of Service Satisfaction/CSI and Total Cost of Quality including warranty cost.
• Support NHTSA compliance through effective support of recall/campaign completion.

How You Will Make An Impact

• Lead publication of Service Manuals, Technical Information, TSBs, and other publications in collaboration with HMC and Quality/Service Engineering, leveraging omni-channel technology to provide dealers and the repair industry with information needed to maintain, diagnose, and repair vehicles.
• Develop, implement, and support the Global Diagnostic System (GDS) platform and applications with HMC and key affiliates to enable effective vehicle diagnosis and repair.
• Lead AI-forward initiatives across aftersales, including AI-powered diagnostic and repair assistance, automated warranty validation, telematics-based repair guidance, data governance, AI readiness, solution evaluation, benchmarking, and deployment recommendations.
• Lead strategy, development, and modernization of diagnostic and telematics portfolios, including RDSP and next-generation platform transitions (HTI/GTI to GSW/GSI, Cloud Diagnostic Platform).
• Lead Right-to-Repair (RTR) compliance and strategy for HMA and Genesis, including J2534 pass-thru, data-stream availability, MOU obligations, and alignment with HMC.
• Establish KPIs, performance measurements, Jira reporting, and executive dashboards to identify performance gaps and provide actionable recommendations.
• Develop business plans, budgets, staffing strategies, and external partner strategies; track performance and make adjustments as needed.
• Recruit, hire, train, coach, develop, and retain employees; establish goals, conduct performance reviews, and provide career development guidance.
• Evaluate, select, contract with, and manage vendors; conduct RFPs, draft scopes and contracts, manage vendor performance, purchase requests, invoice payments, travel, and expense approvals.
• Negotiate and approve software licensing, diagnostic-tool commercial agreements, and lead policy development and governance in accordance with HMA delegation of authority.

Qualifications

• Must be a high school graduate.
• Bachelor’s degree preferred in Engineering or related science.
• Master’s degree a plus.
• Eight or more years of related Automotive or similar technical industry experience.
• Prior supervisory experience is desired.
• Proficient in Microsoft Office (Word, Excel, PowerPoint); advanced Excel and data visualization/BI (e.g., Power BI) with strong executive presentation skills.
• Thorough automotive technical knowledge required.
• Strong written and oral communication skills.
• Strong analytical/problem solving ability.
• Strong data management/general and statistical analysis/reporting capabilities.
• Strong organizational skills yet flexible to accomplish objectives that are often subject to change.
• Able to work independently with minimal supervision and direction.
• Working knowledge of AI/ML concepts, with experience overseeing AI/agent solution implementations.
• Familiarity with automotive diagnostic platforms and telematics (e.g., diagnostic scan tools, TIS, J2534).
• Knowledge of Right-to-Repair (RTR) regulatory requirements and data/security governance principles.
• Experience with software licensing/contract negotiation and vendor management.
• Experience leveraging process automation and workflow tools (e.g., Power Automate, Copilot Studio) to drive operational efficiency.

Benefits

• Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
• Holiday Pay - the company shuts down with pay between Christmas and New Years.
• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• 401(k) retirement plan with Employer Match
• Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
• Vacation and sick time off
• Employer-paid basic life and disability coverage, including Paid-Family Leave.
• Mental health, wellbeing, and employee assistance program
• Health advocate (support)
• Education Reimbursement program: Up to $5,250 per year for employees seeking higher education degrees.
• External Training and Development Programs

Pay

Compensation Range: $114,800.00 - $164,000.00 annual base salary

Schedule & Physical Requirements

• Physical requirements: Normal office duties. Occasional lifting and/or vehicle mechanical assembly/disassembly.
• Work requires vehicle evaluations, travel to meetings, site visits, and inspections. This requires possession of a valid state driver’s license and good driving record.
• Work requires willingness to work a flexible schedule. Work may require occasional weekend and/or evening work.
• Up to 25% domestic travel and occasional international travel, including Korea.