Senior Manager, Service Product Lifecycle (Aesthetic Medical Device) Bothell, WA

Responsibilities

• Develop service and reliability requirements in the product requirements documents in collaboration with Product Support and Field Service Teams
• Support identification and development of service tools required for field service and repair center engineers
• Execute service deliverables for end of production and end of service processes to ensure spare parts supply through support life of products
• Drive investigating, diagnosing, and resolving technical issues from the market teams into the develop process, implementing design improvements that enhance product reliability and efficiency
• Collaborate with R&D leadership, product managers, SMEs, and key stakeholders to revise and continuously drive improvements
• Partner with the market teams and Product Support Engineering to consolidate failure trends and analytics
• Ensure compliance with safety, quality, and regulatory standards throughout product development and sustaining phases
• Collaborate with R&D and Manufacturing Engineering to resolve issues and improve processes
• Support repair centers globally with process and tooling support
• Participate in the design transfer process from R&D and Manufacturing Engineering to Service functions
• Work with Service Business Analyst to ensure price books in ServiceMax are up to date
• Oversee technical documentation for products, including design changes, specifications, assembly instructions, travelers, and service manuals
• Create and manage service process documents to support product release, product revisions and regulatory updates
• Maintain end item BOM structures and production routes
• Lead team to execute master data creation for spare parts release for new products and market expansions
• Maintain global parts cost and pricing data
• Lead field and lab testing to verify and validate product modifications and improvements
• Develop and execute test plans to evaluate product updates for performance and compliance
• Create process and equipment verification and validation plans and reports

Qualifications

• Formal Education & Certification: Bachelor's degree in Mechanical Engineering, BioMedical Engineering, Electrical Engineering, or related field. Minimum 10 years of experience in an engineering management role, with a focus on product support, sustaining engineering, manufacturing engineering, preferably in a medical device capital equipment manufacturing environment or another regulated environment.
• Knowledge & Experience: Strong understanding of engineering principles, including design, manufacturing, and product lifecycle. Knowledge of lean manufacturing principles and tools such as PFMEA, SPC, and DOE. Experience with CAD tools, product testing, and analysis. Excellent problem-solving and troubleshooting skills. Familiarity with industry standards and regulations related to product safety and quality, including FDA Quality System Regulation (QSR) and ISO 9001.
• Technical Skills: Strong PC skills required – Word, Excel, PowerPoint, etc. Knowledge of product lifecycle management (PLM) tools and processes. Familiarity with statistical analysis and reliability testing.
• Language and Verbal Skills: Individual must have excellent verbal and written communication skills and a demonstrated ability to communicate clearly and professionally. The ideal candidate will have the ability to clearly and professionally read, analyze, and interpret engineering specifications, professional journals, technical procedures, and governmental regulations.
• Physical Requirements: While performing the duties of this job, the employee may be required to perform lifting tasks of up to 70 pounds for short durations. Duties of this job may involve standing and/or walking for extended periods of time. Duties also involve daily keyboard data entry. Specific vision abilities required by this job include close vision.

Benefits

• Comprehensive Medical (includes Prescription Drug), Dental, Vision, Flexible Spending Accounts, 401(k) with matching company contribution, discretionary time off, paid sick time, stock purchase plan, tuition reimbursement, parental leave, short-term and long-term disability, life insurance, accidental death & dismemberment insurance, paid holidays, employee referral bonuses and employee discounts.

Pay

The range of starting base pay for this role is $150K-210K. Actual starting pay will be based on a wide range of factors including, but not limited to, relevant skills, experience, qualifications, education and location.

Schedule

Not specified

Benefits

• Discretionary time off
• Paid sick time
• Stock purchase plan
• Tuition reimbursement
• Parental leave
• Short-term and long-term disability
• Life insurance
• Accidental death & dismemberment insurance
• Paid holidays
• Employee referral bonuses
• Employee discounts