Senior Manager, Service Contractor Safety

Program Strategy, Governance, and Leadership

Lead the development, implementation, maintenance, and continuous improvement of service contractor safety program elements, systems, standards, governance processes, and training.

Establish clear program expectations, roles, decision rights, escalation pathways, and accountability for service owners, contractor leaders, subcontractors, and internal stakeholders.

Partner with sites and partners to integrate contractor safety requirements into sourcing, contracting, onboarding, service planning, work execution, and performance management.

Provide technical guidance and influence business decisions involving contractor risk, service delivery, resource allocation, and corrective-action priorities.

Develop and oversee governance processes for contractor safety performance, including leadership reviews, scorecards, metrics, trends, and action tracking.

Use safety data, observations, audit findings, incident trends, and contractor performance information to identify systemic risks and direct program improvements.

Sponsor the use of appropriate technology, data analytics, and digital tools to improve the efficiency, consistency, and effectiveness of service contractor safety management.

Contractor Performance Oversight

Provide safety oversight for contracted services such as maintenance, facilities, utilities, calibration, janitorial, security, landscaping, waste management, pest control, food services, logistics, and other site support activities.

Establish expectations for contractor service-specific safety plans, procedures, scopes of work, and risk controls, and ensure suitable review and approval processes are in place before work begins.

Ensure contractor and subcontractor orientation, site access training, and task-specific safety training programs are effective, current, and consistently implemented.

Lead periodic contractor performance reviews and engage contractor senior leadership when significant, recurring, or systemic safety issues are identified.

Risk Management, Assurance, and Compliance

Ensure effective systems and resources are in place for the timely review of task risk assessments, job hazard analyses, safe work plans, permits, and other required safety documentation for contracted services.

Oversee contractor safety inspections, observations, audits, and assurance activities, and ensure non-conformances are documented, communicated, escalated, tracked, and resolved.

Compile, analyze, and communicate contractor safety statistics, trends, and performance insights to site, functional, and senior management.

Ensure high-risk contracted work is governed by effective permit-to-work and control-of-work processes, including lockout/tagout, electrical safety, hot work, confined space, work at height, line breaking, and other applicable programs.

Incident Management

Provide leadership for incidents and near-miss investigations involving service contractors, as necessary, and ensure root causes, corrective actions, and lessons learned are effectively communicated and applied.

Escalate Incidents based on the incident management SOP.