Senior Manager, Service Center 2

About the role

The Senior Service Center Manager oversees and leads all service center employees, ensuring they meet P&L goals and adhere to company policies and procedures. This role requires supervision, coaching, training, and maintaining high standards of safety and efficiency.

Responsibilities

• Supervise and lead service center employees
• Owning and achieving P&L goals for the service center
• Ensuring adherence to safety and housekeeping practices
• Managing team performance and addressing deviations from standard
• Supporting sales-driven growth and customer retention
• Ensuring operational execution meets customer requirements
• Participating in customer visits and resolving service issues
• Leading the "Self-Assessment" process for compliance

Requirements

• 5 years of supervisory experience
• Thorough knowledge of and experience with the LTL industry and relevant regulations
• Experience balancing operations leadership with external sales and relationship building
• Ability to multitask and prioritize work with excellent organizational skills
• Experience managing in an LTL environment
• Solid analytical skills and problem-solving abilities
• Exceptional leadership, communication, presentation, and administrative skills
• Experience in sales or sales leadership
• Experience managing P&L

Preferred qualifications

• Bachelor’s degree, 5 years of related work experience or equivalent military experience
• Experience with process improvement
• Experience with Microsoft Office
• Able to work various shifts, including days, evenings, nights, and weekends

Benefits

• Competitive compensation package
• Full health insurance benefits available on day one
• Life and disability insurance
• Earn up to 15 days of PTO during your first year of employment
• 9 paid Company holidays
• 401(k) option with company match
• Opportunity to participate in a Company incentive compensation plan
• Opportunity to purchase XPO stock twice per year at a discounted rate through weekly payroll deductions
• Company vehicle provided based on service center class size

Pay

Pay details are competitive and include a full range of benefits and opportunities for professional growth within XPO.