Senior Manager, Security, Service Area Operations

About the Role

This senior manager position serves as a leader and security subject matter expert, responsible for leading and managing a large, comprehensive security program. The role delivers expertise and coherence across assigned areas, ensuring consistent and repeatable service delivery, effective integration, and alignment between frontline, regional, and national levels. The position manages geographically dispersed security teams to safeguard people, property, assets, and interests across multiple complex service areas, including hospitals, ambulatory surgical centers, medical office buildings, clinics, pharmacies, administrative offices, and data centers.

The role also acts as a subject matter expert, providing security solutions and recommendations across service lines, including threat management, workplace violence prevention, access control, technology integration, risk-based staffing, training, contract management, policy development, investigations, loss prevention, incident reporting, risk assessment, and continuous improvement.

Responsibilities

• Creates and advocates for developmental opportunities; builds collaborative, cross-functional relationships.
• Solicits and acts on performance feedback; sets goals and provides coaching to drive performance improvement.
• Pursues professional growth; hires, trains, and develops talent; evaluates talent for succession planning.
• Oversees implementation of organizational changes, best practices, and industry trends; shares best practices across teams.
• Fosters open dialogue, motivates teams, and promotes collaboration to meet business objectives.
• Delegates tasks and decisions; provides guidance and encourages development in decision-making.
• Manages teams by translating business plans into tactical actions; ensures policy compliance and identifies improvement opportunities.
• Aligns team efforts; builds accountability and measures progress in achieving results.
• Communicates goals and objectives; incorporates resources, costs, and forecasts into team plans.
• Removes obstacles impacting performance; addresses improvement opportunities and develops contingency plans.
• Monitors and prevents security incidents by:
  • Validating and influencing compliance with security technology standards and management plans.
  • Developing relationships with internal stakeholders and law enforcement to assess risks and respond to incidents.
  • Overseeing security and risk assessments to mitigate liability and risks.
  • Resolving highly complex escalated issues using strategic thinking and expert judgment.
• Supports facility access control by:
  • Contributing to and overseeing implementation of access control guidelines (e.g., key control, ID badge management, emergency access).
  • Driving compliance with access control plans across teams.
• Directs response to security and threat incidents by:
  • Maintaining awareness of emergencies and ensuring team awareness of their impact.
  • Overseeing and coordinating response efforts for emergencies, disasters, and security incidents.
  • Influencing and executing emergency response plans (e.g., lockdown procedures).
  • Managing incident response training programs for security staff, employees, and physicians.
  • Serving as lead investigator for complex security incidents.
  • Analyzing incident reports and driving improvements based on findings.
  • Compiling information on potential threats and facilitating strategic planning to minimize risks.
  • Disseminating safety and threat-related intelligence to improve incident response.
• Complies with safety and security policies by:
  • Using advanced knowledge of laws, regulations, and standards to influence new strategies.
  • Orchestrating training programs for security staff and regional employees.
  • Leading the review and development of department policies.
  • Holding teams accountable for applying safety and security knowledge.
• Guides continuous improvement of security systems by:
  • Driving integration of cutting-edge security solutions into new construction and renovation projects.
  • Representing team needs to senior leaders and collaborating with internal stakeholders (e.g., IT, Risk Management).
  • Conducting industry analysis and ensuring best practices are applied.
  • Serving as a subject matter expert for security solutions in new projects.
  • Overseeing maintenance and monitoring of alarms, detection devices, and physical security systems.

Requirements

• Bachelor’s degree in Law Enforcement, Business Administration, Public Policy, Healthcare Management, Criminal Justice, Corporate Security, Security Management, or a related field AND minimum eight (8) years of experience in Security Management, Hospital Security, Law Enforcement Management, or a directly related field.
• OR minimum eleven (11) years of experience in Security Management, Hospital Security, Law Enforcement Management, or a directly related field.
• Four (4) years of experience developing security policies and procedures (e.g., investigations, loss prevention, access control, risk assessment, crime prevention, workplace violence prevention).
• Three (3) years of experience supervising, managing, or leading a protective services workforce (e.g., security, law enforcement, corrections).
• Three (3) years of project or program management experience.
• Minimum two (2) years of experience managing operational or project budgets.
• Minimum five (5) years of experience in a leadership role with direct reports.
• Valid California Driver’s License required at hire.

Skills

Core Skills

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Constructive Feedback
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry Knowledge
• Influencing Others
• Integrity
• Leadership
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Strategic Thinking
• Team Building
• Teamwork
• Topic-Specific Communication

Functional Skills

• Case Management
• Crime Prevention
• Cyber/Information Security
• Emergency Code Knowledge
• Emergency Preparedness
• Emergency Response and Recovery
• Loss Prevention
• Physical Security
• Security Risk Assessment
• Security Staffing and Deployment Strategy
• Threat Management
• Vendor Engagement
• Workplace Violence Prevention
• Accountability
• Adaptability
• Business Process Improvement
• Closed Circuit Television Equipment
• Compliance Management
• Cost Optimization
• Crisis Incident Management
• Delegation
• Discretion
• Employee/Labor Relations
• Event Security Procedures Strategy
• Execution Excellence
• Executive Protection
• Interpersonal Skills
• Investigation Case Files
• Investigation Procedures
• Investigations
• Keying System
• Member Service
• Mentoring and Coaching
• Preservation of Evidence
• Safety Trend Analysis
• Safety and Security Laws
• Security Incident Response Procedures
• Security Management/Operations
• Security Strategy
• Trespass Procedures
• Workplace Safety Awareness
• Written Communication

Pay

$165,700 - $214,390 per year. Kaiser Permanente strives to offer a market-competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on labor market data, internal alignment, and a candidate's relevant work experience, education, certifications, skills, and geographic location.

Schedule

• Work Hours: Monday to Friday, 08:00 AM - 04:00 PM
• Scheduled Weekly Hours: 40
• Shift: Day
• Job Schedule: Full-time
• Worker Location: Onsite
• Travel: Yes, 50% of the time