Senior Manager, Security Operations

When you join Verizon you want more out of a career – a place to share your ideas freely, even if they’re daring or different. Here you can learn, grow, and thrive while helping power and empower how people live, work, and play. Our V Team is a community that anticipates, leads, and believes that listening is where learning begins. In crisis and celebration we lift our communities and build trust, everywhere & always. Want in? Join the #VTeamLife.

Responsibilities

• Deep‑Dive Investigation & Root Cause Analysis: Investigate complex operational anomalies, fraud patterns, and security threats across wireline and wireless systems. Identify root causes and recommend strategies to improve program security across the business.
• Account Support & Communication: Partner closely with the Executive Relations Team to provide security support for sensitive account requests and manage urgent, high‑visibility escalations. Oversee account lock removal and protections such as SIM lock and port freeze.
• Data & Pattern Analysis: Review daily security events to identify suspicious internal or external threat‑actor behavior. Analyze large data sets to spot trends, establish baselines, and detect subtle outliers or emerging threats.
• Project & Work‑Stream Management: Simultaneously manage multiple complex projects and investigative work streams, ensuring timely deliverables and operational compliance.
• Cross‑Functional Collaboration: Build strong collaborative relationships across internal business units, technical partners, and cross‑functional operational teams within Cyber Security, Corporate Security, Ethics & Investigations, and other parts of the business.
• Process & System Adaptation: Continually adapt to rapid changes in systems, operational processes, data structures, and the broader threat landscape, including identifying ways to implement AI into daily operations.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant experience (work, military, or specialized training).
• Solid understanding of wireless and wireline systems, operational workflows, and account security.
• Proven experience in fraud investigations, security, risk management, or threat operations.
• Demonstrated ability to analyze data, recognize patterns, and isolate system outliers.

Preferred Skills

• Communication & Executive Presence: Exceptional written and verbal communication skills; experience writing formal executive summaries under tight deadlines.
• Project Management & Relationship Building: Ability to lead cross‑functional initiatives, manage competing priorities, and build trust across diverse teams.
• Technical & Querying Skills: Hands‑on experience writing and executing SQL queries in production environments.

Schedule

• Hybrid role: defined work location includes working from home and a minimum of three days per week in the office (set by manager).
• Scheduled weekly hours: 40.
• Requires some scheduled and unscheduled after‑hours, weekend, and holiday coverage.

Benefits

• Medical, dental, and vision insurance.
• Short‑ and long‑term disability.
• Basic life insurance, supplemental life insurance, and AD&D insurance.
• Identity theft protection, pet insurance, and group home & auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company‑paid holidays per year.
• Up to 6 personal days per year.
• Paid parental leave, adoption assistance, and tuition assistance.
• Other incentives as part of an award‑winning total rewards package.
• For part‑time employees, benefit eligibility may vary based on individual circumstances.

Pay

• Annual salary range (full‑time, based on location and experience): $98,500 – $188,000.
• Incentive‑based position with potential to earn additional compensation.
• Premium pay options such as overtime, shift differential, holiday pay, allowances, etc.
• For part‑time roles, compensation is adjusted to reflect hours worked.
• Newly hired employees receive up to 15 days of vacation per year, which grows with additional service.