Senior Manager, Security Operations

About the role

Verizon is seeking a highly analytical and proactive Senior Manager in Cyber Security to investigate complex operational, security, and fraud threats across wireline and wireless accounts and systems. The role involves managing multiple critical work streams, performing root‑cause analyses, and serving as a security liaison to Executive Relations Teams. The position may require scheduled and unscheduled after‑hours, weekend, and holiday coverage.

Responsibilities

• Investigate complex operational anomalies, fraud patterns, and security threats across wireline and wireless systems; identify root causes and recommend security improvements.
• Partner with the Executive Relations Team to provide security support for sensitive account requests and manage urgent, high‑visibility escalations, including account lock removal and protections such as SIM lock and port freeze.
• Review daily security events to identify suspicious internal or external threat‑actor behavior; analyze large data sets to spot trends, establish baselines, and detect emerging threats.
• Simultaneously manage multiple complex projects and investigative work streams, ensuring timely deliverables and operational compliance.
• Build strong collaborative relationships across internal business units, technical partners, and cross‑functional operational teams within Cyber Security, Corporate Security, Ethics and Investigations, and other parts of the business.
• Adapt to rapid changes in systems, operational processes, data structures, and the broader threat landscape, including identifying ways to implement AI into daily operations.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant experience in fraud investigations, security, risk management, or threat operations, demonstrated through work, military experience, or specialized training.
• Solid understanding of wireless and wireline systems, operational workflows, and account security.
• Proven ability to analyze data, recognize patterns, and isolate system outliers.
• Exceptional written and verbal communication skills, with experience drafting formal executive summaries under tight deadlines.
• Strong project management and relationship‑building abilities to lead cross‑functional initiatives and manage competing priorities.
• Hands‑on experience writing and executing SQL queries in production environments.

Benefits

• Medical, dental, and vision coverage.
• Short‑ and long‑term disability, basic life insurance, supplemental life insurance, AD&D insurance.
• Identity theft protection, pet insurance, and group home & auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company‑paid holidays per year and up to 6 personal days per year.
• Paid parental leave, adoption assistance, and tuition assistance.
• Up to 15 days of vacation for newly hired employees, increasing with service.
• Potential premium pay such as overtime, shift differential, holiday pay, and allowances.

Pay

Annual salary range (full‑time schedule): $98,500.00 – $188,000.00. Compensation may include premium pay such as overtime, shift differential, holiday pay, and allowances. Part‑time roles receive adjusted compensation based on hours.

Schedule

Scheduled weekly hours: 40. Hybrid work model with a minimum of three days per week in the office, as set by the manager. The role requires some scheduled and unscheduled after‑hours, weekend, and holiday coverage.