Senior Manager, SCM Wholesale Excellence

About the role

Lead a team to drive harmonized Wholesale SCM processes for a group of priority NAM Wholesale Accounts, ensuring best‑in‑class delivery timing and execution of demand to customers. Focus on supply + demand alignment and mitigation, monthly planning, outbound operations, continuous improvement initiatives, and holistic supply execution.

Responsibilities

• Lead a team to drive continuous planning, process, system, and service improvements to achieve on‑time availability and delivery for priority Wholesale accounts, while supporting strategic wholesale business priorities.
• Deliver key performance indicators (KPIs) to ensure supply chain efficiency and effectiveness, enabling best‑in‑class Availability and On‑Time Shipping to priority WHS Accounts.
• Support sales, merchandising, and planning on seasonal assortments to align order deadline needs, RID feasibility, and key programs for tracking, flagging risks due to order minimums or other issues.
• Drive seasonal fulfillment mix targets to enhance profitability and efficiency, and ensure accountability to those targets cross‑functionally.
• Mitigate Sales Order demand and supply alignment issues in‑season, and drive accountability of orderbook changes between Sales/Accounts and Order Management.
• Maintain regular and accurate Sales Office forecasting of in‑season supply to meet demand and support business objectives, specifically bottom‑up financial forecasting.
• Analyze supply chain data to identify trends, issues, and opportunities for improvement, and communicate key insights to relevant stakeholders for action.
• Prepare and present weekly, monthly, and quarterly updates on supply chain performance, including supply availability and fulfillment performance, highlighting key insights and recommendations, and any ad hoc requests as needed.
• Drive cadences with cross‑functional teams, including Order Management, Product Supply, Demand Planning, BUs, Sales, Inbound, DC Operations, and Deployment, to ensure seamless supply chain execution.
• Drive impactful relationships with key customers to proactively manage potential risks, negotiate win‑wins, and find continuous process improvements, with the goal of enabling top and bottom‑line growth.
• Provide regular visibility to leadership of Key Account performance, cadences, and strategic initiatives.
• Coordinate operations back with Customer Compliance teams to ensure full compliance with customer agreements and Vendor Guides, and negotiate changes with customers.
• Recommend and implement process improvements and innovative ways of working to enhance supply chain operations and reduce costs.
• Identify potential supply chain risks and develop mitigation strategies to ensure continuity of supply.
• Contribute to the development and execution of strategic supply chain initiatives to support overall business goals.
• Lead and develop a small team to achieve targets, as well as grow and develop.

Qualifications

College or university degree with a focus on supply chain management; post‑graduate level preferred; alternatively an equivalent combination of education and related work experience in Logistics, Footwear and/or Apparel.

Minimum of 6‑8 years of work experience, preferably in Supply Chain Management or