Senior Manager, Revenue Operations

About the Role

As the Senior Manager, Sales Operations, you will work cross-functionally across the entire organization to define and drive strategic projects that support our revenue growth. You are someone who surrounds themselves with data and loves digging into processes and technology to understand where improvements can be made. You are a natural leader who is looking for an organization they can dive into head first, taking the initiative to make an impact wherever they can.

About Us

At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well.

Responsibilities

• Serve as a trusted advisor and strategic thought partner to Sales Leadership
• Collaborate across go-to-market teams to understand the challenges we face, identify the most impactful opportunities, and craft a roadmap to respond to them
• Manage, motivate, and develop a growing team of specialists
• Identify and solve complex and ambiguous issues for the sales team
• Scale systems, processes, and workflows to ensure all activities in the Sales organization are streamlined, efficient, and productive
• Champion complex cross-functional projects from inception to completion, including ensuring high quality of deliverables, measuring their results, and communicating the business impact
• Design, manage, and provide insights on key performance indicators across a range of segments, geographies, and go-to-market teams
• Support planning to create initiatives that further the company’s overall goals and KPI attainment
• Gather and analyze large amounts of information quickly to maximize sales performance, efficiency, and capacity
• Own, build, and evolve reports and dashboards in Salesforce to help individual contributors manage their daily workflows and to help leaders manage their team’s performance
• Partner with the Sales Enablement team to ensure the right tools, training, and communications are in place to enable strategic initiatives
• Partner with the Business Systems team to oversee Salesforce and our surrounding tech stack, including Gong, Outreach, Spiff, and more
• Build, develop, and nurture strong relationships with partners in Marketing, Customer Success, Finance, and Product to align priorities, remove blockers, and keep projects moving forward

Requirements

• 5+ years of sales or revenue operations experience
• Strong analytical skills and understanding of sales metrics
• Experience scaling sales operations and demonstrated ability to define, refine and implement sales processes, procedures, and policies
• Ability to go deep on problems and communicate credibly with both technical and non-technical stakeholders
• Ability to be equally energized by your own work and contributing to the career growth of your team
• Expertise with Salesforce, including process and dashboard design
• Post-secondary education in computer science, business administration, or relevant discipline
• Excellent communication skills, including presentations, facilitation, and consultative questioning
• Meticulous organization, detail orientation, and task-driven nature
• Natural curiosity, proactive mindset, and the tenacity to challenge the status quo
• Enthusiasm to learn a new, complex domain and the humility to ask for help when needed
• Team player, willingness to step in for team members that need help, demonstrating integrity and positive communication, collaboration, and feedback
• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation

Bonus Points

• Experience in high-velocity, B2B SaaS sales and/or revenue operations
• An understanding of revenue metrics across Sales, Marketing, and Customer Success
• Experience with Marketo, Outreach, Gong, Intercom, Highspot, and other integrations
• Salesforce certification
• Prior supervisory experience

Pay

The annual salary range for this position is $110,000 to $170,000. The salary range for performing this role outside of the US / Austin / California may differ.

Benefits

• Health Insurance Coverage: A variety of medical, dental, and vision plans, including a 100% company-paid HDHP plan for employees
• Financial perks: Competitive compensation and benefits package including annual bonuses, equity options, and 401(k) or RRSP (if in Canada) with a company match
• Flexible Time Off, paid holidays, and a parental leave program for new parents
• Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching
• Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development
• Giving back: Charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events
• Engagement: Virtual and in-person team-building events, quarterly award recognition, and a peer-to-peer appreciation platform