Senior Manager, Revenue Cycle ManagementNew New York, NY or Remote

About Us: Health is the most important thing in life, and the American healthcare system is completely broken—poor outcomes, high cost, bad patient experience. We're building a new system from the ground up. Our mission is to improve people’s health by making it easy to live a healthy lifestyle. Nourish is the country's largest dietitian-led metabolic health clinic. We’re an AI-native digital health system matching patients with 10,000+ Registered Dietitians, physicians, medications, lab testing, and AI agents to deliver insurance-covered care across all 50 states. Founded four years ago, we've completed millions of appointments, tripled year-over-year, and partnered with health plans covering 200M+ Americans across 250+ health systems. In 2026 we raised a $100M Series C, bringing total funding to $215M. The round was led by Menlo Ventures, with participation from Thrive Capital, Index Ventures, J.P. Morgan Growth Equity Partners, Maverick Ventures, Y Combinator, BoxGroup, Atomico, Daybreak, and Operator Partners.

About the Role

As the Senior Manager of Revenue Cycle Management (RCM) at Nourish, you’ll lead the charge in building and scaling a high-performing RCM team at one of the fastest-growing healthcare start-ups. You’ll help design and manage RCM team performance and operational workflows—ensuring that every process not only drives operational excellence but also delivers a best-in-class patient experience. You’ll be at the forefront of innovation in healthcare operations, leveraging AI and technology to optimize collections, streamline workflows, and support Nourish’s unique care model. Your work will directly shape how our RCM function supports business growth, new product launches, and the future of the company.

This is a highly cross-functional role that sits at the intersection of operations, technology, and patient experience. You’ll manage and develop a team of RCM Associates, collaborate with teams across Engineering, Credentialing, Customer Experience, Clinical Operations, and external vendors, and lead critical operational projects from ideation to execution. This role reports directly to the Senior Director of Revenue Strategy and will have a significant hand in shaping the success of RCM at Nourish. This role is full-time and open to fully remote or NYC-based candidates.

Responsibilities

• Manage and lead a team of RCM Associates, providing ongoing performance feedback, coaching, and career development.
• Oversee day-to-day RCM operations, ensuring workflows are executed with a high degree of accuracy and efficiency with a focus on putting patients first.
• Lead hiring, onboarding, and training initiatives to scale the RCM Associate team.
• Continuously identify and implement workflow optimizations to improve collections, provide best-in-class patient experience, and increase operational efficiency.
• Act as a cross-functional liaison between RCM, Engineering, Credentialing, Customer Experience, Clinical Operations, and external billing vendors.
• Support new product and contract activations, ensuring smooth operational launches for new business lines.
• Own and drive ad-hoc operational projects to support business growth and process improvement.
• Develop and manage key performance metrics to track team productivity and workflow success.

Requirements

• 7+ years of experience, with at least 3 years managing a team of 5 or more.
• Excel at building relationships and cross-functional collaboration, with experience partnering across technical, operational, and external teams.
• Strong communicator who knows how to tailor messaging for different audiences.
• Approach problems with a patient-centric mindset, focused on delivering best-in-class experience across a patient’s health journey.
• Bias for action and a proactive, independent problem-solver who thrives in dynamic environments.
• Tech-savvy, with experience using platforms like Front, Aircall, Intercom, and quick to learn new systems.
• Highly organized, detail-oriented, and able to maintain structure even when processes evolve frequently.
• Experience in telehealth, healthcare operations, or healthtech companies is a strong plus.