Senior Manager - Revenue Cycle

About the Role

The Senior Manager works collaboratively within a team of highly qualified Performance Transformation consultants to deliver performance improvement for healthcare organizations. This position is primarily responsible for performing billable work for clients, providing leadership by driving engagement results, managing client relationships, overseeing development of client deliverables and solutions, and supporting business development opportunities.

The Senior Manager delivers consulting services while supervising, mentoring, and developing staff, and serves as a subject matter expert on engagements as needed. This role includes participation in sales and business development activities such as sales calls, RFP responses, and preparation of statements of work.

Responsibilities

• Execute, direct, or oversee all aspects of client engagements, including client relationship management, analytical oversight, quality assurance, and deliverable development.
• Manage the budget, expenses, and profitability of assigned engagements.
• Manage, mentor, and evaluate staff assigned to engagements, including providing education and project evaluations.
• Oversee data analyses, interpret results, and develop verbal, written, and graphic presentations that communicate strategy and outcomes in line with the Statement of Work (SOW) and client needs.
• Execute engagement plans effectively to meet client satisfaction and SOW requirements.
• Engage with clients professionally and ethically, representing the organization.
• Identify and mitigate risks and issues alongside the engagement leadership team.
• Lead and participate in practice development activities, including methodology and tool development within the Service Area.
• Mentor and counsel staff within the Practice.
• Actively identify market opportunities on current engagements and communicate potential leads to leadership.
• Contribute to sales presentation deliverables and leverage organizational tools as appropriate.
• Identify opportunities to improve engagement profitability.
• Complete annual training requirements and aid in developing training materials in areas of expertise.
• Maintain utilization targets for client billable projects.
• Participate in internal activities, including practice development and required educational opportunities.

Requirements

Education and Experience

• Bachelor’s degree from an accredited college or university (Required).
• Master’s degree and/or additional certifications (MBA, ASA, ABV, CVA, CFA, CPA, etc.) (Preferred).
• 7 years of applicable experience in Revenue Cycle, Health Systems Finance, Operations (clinical, support, or operations), Operational or Strategic Consulting, Strategic Planning, or Decision Support Analytics (Required).

General Qualifications

• Demonstrated depth of knowledge in a specific area of expertise (i.e., Subject Matter Expert).
• Ability to build, maintain, and grow client relationships.
• Coordinate and deliver effective presentations (verbal and written) to client audiences.
• Ability to conduct thorough and relevant analyses and oversee the production of client deliverables on time and on budget.
• Ability to mentor and grow team members within the Practice and Service Area.
• Ability to lead work groups to successful outcomes.
• Strong time management skills for self and others on the workstream.
• Excellent interpersonal and communication skills.
• Ability to exercise mature judgment in decision-making and problem-solving.

Revenue Cycle Qualifications

• Expert-level understanding of end-to-end revenue cycle operations, including optimization of complex functions such as HIM, CDM, middle-revenue cycle processes, and advanced denial prevention strategies.
• Proven track record of leading multi-functional revenue cycle transformation projects, including technology-enabled redesign and organizational alignment efforts.
• Ability to design and oversee implementation of performance improvement roadmaps, ensuring measurable KPI impact and sustainability for client organizations.
• Certified Revenue Cycle Representative (CRCR) (Preferred).

Travel and Other Requirements

This position requires travel (60% or more).