Senior Manager, Resource Planning and Forecasting
About the role
For our client, we are seeking a Senior Manager, Resource Planning and Forecasting to join the team of a leader in the Information Technology space. This role will lead a centralized resource planning function supporting contact center and back-office operations. The ideal candidate will define the planning vision, build forecasting and capacity management processes, and strengthen governance to improve staffing decisions and organizational planning maturity. This position will partner closely with Finance, HR, scheduling teams, and senior leaders to deliver accurate forecasts, highlight workforce risks, and support timely hiring actions. Location: Remote - US based candidates only, no visa sponsorship available.
Responsibilities
- Lead and develop a centralized resource planning function for contact center and back-office operations
- Define the vision and operating model for forecasting and capacity planning
- Build and mentor a team of resource planning analysts to support cross-functional collaboration
- Own forecast accuracy for volume and workload projections and establish model governance
- Oversee staffing requirement outputs to support timely hiring and operational decisions
- Drive alignment with scheduling teams to develop effective staffing models
- Provide senior leadership with insights on staffing risks and hiring needs
Qualifications
- 7+ years of experience in workforce planning or forecasting for contact center and back-office environments
- 3+ years of experience leading and mentoring a team of analysts or planners
- Experience building planning disciplines and governance from the ground up
- Strong collaboration skills with Finance and HR in budgeting and staffing
- Proficiency in regulatory turnaround requirements for health plan operations
- Exceptional executive-level communication skills
Benefits
- Remote working opportunity within the US
- Continuous professional development and mentorship
- Participation in a high-functioning, collaborative team
- Autonomy in establishing planning and forecasting processes
- Opportunity to influence and improve organizational planning maturity
Pay
Compensation: $165,000 – $179,000 annually