Senior Manager Quality - Remote

Our client operates within the healthcare sector, providing patient access and revenue cycle management services across multiple states. They help hospitals, clinics, and social service programs maintain stable, qualified patient access and pre-service operations while improving compliance, efficiency, and patient experiences. The organization supports process improvement and technology enhancements across a broad healthcare network serving diverse communities.

About the Opportunity

The Senior Manager Quality leads quality, operational excellence, and continuous improvement initiatives across Patient Access Services departments. This role oversees teams across multiple locations, drives process standardization, supports Epic system enhancements, and develops training programs to strengthen operational performance. The position plays a key role in ensuring patient access operations remain efficient, compliant, consistent, and patient-focused.

Responsibilities

• Manage and evaluate Patient Access Services departments across multiple locations and states.
• Lead process improvement initiatives designed to improve quality, efficiency, and patient access outcomes.
• Oversee Epic system enhancements and workflow optimization initiatives.
• Develop and deliver training and education programs for Patient Access Services teams.
• Analyze operational data, identify trends, and use findings to support strategic planning and decision-making.
• Ensure compliance with legal, regulatory, and organizational requirements related to patient access and revenue cycle operations.
• Monitor operational performance and identify opportunities to improve quality, consistency, and efficiency.
• Standardize complex practices and establish consistent processes across departments and locations.
• Lead change management initiatives associated with new processes, technologies, and operational improvements.
• Support human resource management, workforce development, performance management, and team engagement.
• Collaborate with clinical, operational, revenue cycle, technology, and leadership teams to resolve issues and implement improvements.
• Develop and maintain training materials that accommodate diverse learning styles.
• Evaluate workflow challenges and implement systemic solutions to improve performance and user experience.
• Support technology optimization and the effective adoption of revenue cycle systems and tools.

Requirements

• High school diploma or GED required.
• Bachelor’s degree in Healthcare Management, Public Health, or a related field required.
• Minimum of 8 years of experience in Patient Access Services or Revenue Cycle departments.
• At least 10 years of experience working within a large healthcare delivery system.
• Minimum of 6 years of management experience.
• Comprehensive knowledge of Revenue Cycle operations, including registration, scheduling, authorizations, denials, and billing.
• Experience evaluating operational issues and trends using creative, analytical, and systemic approaches.
• Knowledge of healthcare compliance requirements, including Joint Commission, EMTALA, HIPAA, and CMS standards.
• Proficiency with revenue cycle computer systems, healthcare technology, and related IT solutions.
• Experience developing and delivering training programs for employees with diverse learning needs.
• Demonstrated ability to standardize complex practices and maintain consistent processes across multiple locations.
• Experience with process improvement methodologies and change management.
• Strong understanding of workflow optimization, particularly within complex healthcare information systems.
• Excellent leadership, communication, analytical, and problem-solving skills.

Pay

Salary ranges vary by location. For Northern California locations, hourly rates range from $63.50 to $112.48 per hour, with specific ranges determined by work location. Placement within the applicable pay range will depend on experience, qualifications, and other relevant factors. Additional compensation may include shift differentials, overtime, premiums, incentives, or bonuses where applicable.