Senior Manager Quality

About the role

MTA Construction & Development (C&D) is responsible for the planning, development, and execution of all capital construction projects across the MTA region. Through centralized oversight and management of the MTA’s $68.4 billion Capital Program, C&D ensures the efficient delivery of critical infrastructure projects that support the region’s vast transportation network. As part of the Metropolitan Transportation Authority, the largest transportation network in North America, C&D plays a key role in modernizing and expanding services that support 15.3 million residents across New York City, Long Island, southeastern New York State, and Connecticut. C&D is committed to delivering safe, innovative, and cost-effective capital projects that enhance customer experience and strengthen the reliability and resilience of the MTA system.

The Senior Manager Quality is responsible for quality functions related to MTA C&D processes and departmental activities. The Senior Manager provides quality guidance utilizing functional, quality, and engineering best practices, analytics, reporting, and continuous improvement concepts and ensures timely actions to meet ISO 9001 registration requirements. This role works with in-house C&D Department and Business Unit personnel in securing improvements and providing guidance and implementation strategies as needed while ensuring the quality of internal work, construction oversight, materials used, vendor services, and installation facilities.

Responsibilities

• Manages activities to ensure timely awareness and accessibility of new and updated quality documentation throughout MTA C&D.
• Supports the C&D Quality Management Audit Program, including identifying audit candidates based on trend analysis and C&D management feedback and requests.
• Initiates and provides support for C&D-wide activities to address ISO 9001 registration requirements, i.e.: Customer satisfaction reviews. Continual improvement programs. Assurance of timely and complete contracts for ISO 9001 and ISO 14001 registration activities. Coordination of data for the annual ISO 9001 Management Review.
• Provides reports and updates on quality activities and status for presentation to Senior Management.
• Works with C&D Business Unit personnel to identify and initiate improvements in C&D processes, requirements, and activities to ensure the successful execution of the MTA C&D Capital Program.

Requirements

Bachelor’s degree in Engineering, Architecture, Construction or Project Management, Transportation, or a related field. Must have a minimum of seven (7) years of related experience. To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

Skills

Excellent communication and interpersonal skills. Familiarity and hands-on experience with Quality concepts and processes, including ISO 9001. Must have focus and the ability to deliver results, organizational effectiveness, and continuous improvement. Must possess excellent team-building, listening, problem-solving, and prioritization skills. Proficient computer skills (i.e., Windows environment, Microsoft Office, PeopleSoft, Oracle, etc.) and strong business administrative skills (i.e., presentations, report and letter writing, time management, etc.).

Benefits

• Complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits
• High-quality individual, family, and domestic partner healthcare, dental, vision, and life insurance plans
• Pension plans and retirement savings accounts
• Substantial paid time off and comprehensive holiday schedules
• Work Life Services team and Office of the Chaplains unit for personal guidance and support
• Structured professional development opportunities, skills training, and leadership programs
• In-house training and professional development, tuition reimbursement support, and partnerships with educational institutions
• Employee Assistance Programs
• MTA employee discount programs offering savings on products and services
• Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture

Pay

Salary Range: $117,085 to $140,106. Final salary is determined by experience, skill set, and alignment with compensation practices.

Schedule

Hours of Work: 8:30 AM to 5:00 PM or as required (7.5 hours/day). Telework eligible: one day per week (new hires eligible after 30 days).