Senior Manager, Quality

About the role

The Senior Manager, Quality leads the quality function across three manufacturing plants, ensuring products consistently meet the highest standards of quality, safety, reliability, and regulatory compliance. This role develops and executes the organization's quality strategy, driving continuous improvement in product and process performance while strengthening compliance with ISO, UL, and other applicable standards.

Responsibilities

• Lead the quality organization across three plants, providing direction, coaching, accountability, and development for Quality Supervisors and supporting quality personnel.
• Develop and implement a strategic quality plan that proactively drives process and product quality improvements, reduces defects, strengthens process capability, and improves customer satisfaction.
• Ensure compliance with applicable ISO and UL standards, customer requirements, internal specifications, and regulatory or certification obligations.
• Partner cross-functionally with Operations, Engineering, Purchasing, Process Engineering, Customer Service, and leadership teams to identify risks, solve problems, and implement sustainable improvements.
• Lead customer quality issue resolution by coordinating investigation, containment, root cause analysis, corrective action, and effective communication to restore confidence and strengthen customer relationships.
• Collaborate with suppliers to improve their processes, strengthen supplier performance, and build productive long-term supplier relationships.
• Establish, monitor, and report quality performance indicators, including customer complaints, internal defects, supplier quality performance, corrective action closure, audit findings, scrap/rework, and cost of poor quality.
• Support internal, supplier, customer, ISO, and UL audits; ensure audit findings are addressed promptly and corrective actions are sustained.
• Promote a quality-first culture by training teams, reinforcing standard work, encouraging problem solving, and driving accountability at all levels.

Qualifications

• Bachelor’s degree in engineering, quality, manufacturing, or a related technical field required.
• Quality leadership experience in a manufacturing environment, including experience managing direct reports.
• Demonstrated experience developing, maintaining, or improving a Quality Management System.
• Working knowledge of ISO quality systems and audit requirements; experience with UL compliance strongly preferred.
• Experience leading root cause analysis, corrective action, preventive action, and continuous improvement initiatives.
• Ability to interpret customer specifications, purchasing specifications, quality requirements, and technical documentation.
• Strong customer-facing communication skills, especially when addressing quality issues, corrective actions, and relationship-sensitive concerns.
• Experience working with suppliers on quality performance, specification compliance, corrective action, and process improvement.
• Proficiency with quality tools and methods such as 5 Why, fishbone analysis, Pareto analysis, control plans, process audits, and data-based problem solving.
• Wire and cable manufacturing experience preferred.

Benefits

In addition to competitive compensation, ADC offers a comprehensive total rewards package designed to support your health, financial well-being, and professional growth, including:

• 100% company-paid employee health insurance
• Dental & Vision Insurance
• Health Savings Account (HSA)
• Company-paid life insurance
• Employee Assistance Program (EAP)
• Short- & Long-Term Disability Insurance
• Accident & Critical Illness Insurance
• Paid time off (PTO)
• 11 paid holidays
• 401(k) with company match
• Safety shoe & safety glasses voucher
• Career development & advancement opportunities