Senior Manager, Quality

Role Overview

The Senior Manager, Quality position oversees the activity and results for the Quality Assurance Team. The position supports end-to-end product quality oversight at 3 DCs (Distribution Centers). The position also manages quality control over our re-manufacturing and refurbishment lines (Toner Cartridges, Printers, etc.) as well as finished goods at the warehouses. The role creates an environment of collaboration and respect among various departments throughout the warehouse.

Duties & Responsibilities

• Provide overall leadership and support to quality shared service activities for Brother International Corporation (BIC) and Brother Industries (BIUS) operations
• Manage and monitor staff to ensure all quality standards are met in production, refurbishment, processes, and overall outputs
• Plan quality assurance shared service staffing needs and allocation requirements to support business needs
• Manage and assist with the development of quality assurance processes and procedures, process audits, as well as recognizing continuous improvement initiatives
• Lead the development of quality assurance processes and procedures, process audits, as recognition of continuous improvement initiatives
• Drive the implementation and use of robust quality assurance tools, including SPC (Statistical Process Control), Six Sigma, and root cause analysis to identify and address quality issues
• Collaborate with Manufacturing and Distribution leadership to proactively build quality into operations processes to reduce reliance on reactive end of line checks
• Define key performance indicators that provide insights on quality deliverables, efficiency of testing processes, and overall health of the team
• Drive problem solving for key quality issues using lean six sigma methodologies
• Develop & execute quality tools, processes, projects with influencing manufacturing teams to improve product quality
• Deliver improvements to the bottom line through Product failure improvement
• Manage the product item master and pallet configurations in SAP
• Responsible for product moving in & out of inventory QI hold and resolution
• Lead the warehouse quality processes for compliance customer service improvement
• Continuous Improvement
• Analyze current product quality processes, procedures and analytics using lean tools
• Utilize data and analysis tools to identify opportunities for improvement and informed decision-making processes
• Translate data insight into actionable recommendations for continuous improvement
• Monitor and audit processes, materials, and product testing against established standards, identifying deficiencies and developing solutions to ensure robust quality processes
• Provide guidelines for the implementation of quality agreements and compliance with key quality systems
• Optimize inspection processes to comply with existing and/or newly established requirement
• Compliance & Risk Management
• Ensure all quality assurance processes comply with internal policies and external regulatory requirements, including ISO, and other applicable standards
• Conduct internal audits and inspections to assess compliance with quality standards and industry regulations
• Maintain effective communication with Parent Company in Japan as necessary and oversee product rework and/or corrections when needed
• Budget and Strategic Planning
• Manage the formulation of business plans, including setting targets and performance indicators as it pertains to QA and its responsibilities
• Create Quality Assurance operations, staffing, and business solutions that provide cost down opportunities while increasing quality
• Create and maintain accurate budgets and forecasts for Toner Recovery activities

Experience & Qualifications

• Education: Bachelor's Degree Business, Supply Chain, Logistics, or similar experience
• Experience: Minimum 8 years
• A combination of experience spanning the following areas:
• Experience managing the quality assurance function for an organization
• Experience working with cross-functional teams
• Experience leading process improvement initiatives in an operations and service environment
• Experience performing analysis of data and various complex business processes using lean tools in a production or warehouse environment

Other Skills/Knowledge/Abilities

• Strong communication (written and verbal) and presentation skills
• Ability to build relationships with internal and external stakeholders
• Ability to manage projects with diverse teams
• Strong organizational and time management skills; attention to detail and follow-up skills
• Problem solving and critical thinking skills
• Self-motivated with the ability to work independently and within a team environment
• Leadership skills including constructive feedback (delivering and receiving), ownership, accountability, and team orientation (commitment task, versatility)
• Outstanding customer service skills and dedication to providing exceptional customer care
• Ability to adapt well to change and successfully adjust priorities as needed

Additional Details For This Role

This role will be an onsite role. You are expected to work from the stated job location 5 days a week. Base Salary The targeted base salary range for this position is $ 97,200 - $ 165,200 per year. Base salary is determined by the education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and alignment with market data. Additional Compensation This position is eligible for a 20% bonus at 100% of target, with the opportunity to achieve above 100% dependent on company performance and in alignment with company bonus plans. Bonus awards are discretionary and contingent upon individual performance as well as Brother achieving its corporate objectives, in accordance with the applicable bonus plan in effect. Our Benefits We offer a comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental insurance—all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. Details are available at https://mybenefits.nfp.com/Brother/2026/guidebook/ Our Mission, Vision & Culture Our mission is to live our “at your side” promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed. About Where We Work Brother’s corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always “at your side” for our customers. Equal Opportunity Employer (EOE) Statement Brother International Corporation ("Brother") is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, disability, or any other characteristic protected by applicable local, state or federal laws. Brother is committed to providing reasonable accommodations to individuals with disabilities throughout the application or interview process. If you need an accommodation, please contact us at eoe_applicant_accommodations@brother.com .