Senior Manager, Quality Assurance - General Merchandise

About the role

The Senior Manager, Quality Assurance, leads the development and execution of comprehensive quality programs to ensure consistent service delivery and supplier performance. This role oversees quality audits, process improvements, and training initiatives while collaborating with stakeholders to enhance operational effectiveness.

What you'll do

• Drive Category Quality Strategy
• Lead quality initiatives across an array of product categories, ensuring products consistently deliver on Walmart's promise of quality, value, and build customer trust.
• Partner Across the Business
• Collaborate with Merchandising, Product Development, Design, Global Sourcing, Compliance, Packaging, and Supplier Quality teams to integrate quality into every stage of the product lifecycle.
• Influence Supplier Performance
• Build strong partnerships with global suppliers and manufacturing partners, using performance metrics, root cause analysis, and continuous improvement methodologies to strengthen quality systems and manufacturing capability.
• Make Data-Driven Decisions
• Analyze quality metrics, customer feedback, and testing results to identify trends, prioritize risks, and implement scalable improvements that enhance customer satisfaction.
• Champion Product Excellence
• Deliver on right first-time quality in development. Provide technical leadership on performance specifications, testing requirements, validation protocols, and quality standards to ensure products meet and exceed customer expectations.
• Lead Continuous Improvement
• Drive preventive quality initiatives using structured problem-solving tools, statistical analysis, and process improvement methodologies to reduce defects and improve consistency across the supply base.
• Be the Voice of the Customer
• Translate customer insights into meaningful quality improvements that strengthen Walmart Brand reputation and build long-term customer trust.

What you'll bring

• Proven leadership experience in quality assurance, material science, and supplier quality management within manufacturing or related industries.
• Expertise in developing, implementing, and evaluating quality management systems and continuous improvement processes.
• Strong knowledge of corrective and preventive actions (CAPA), risk analysis, and quality improvement methodologies.
• Ability to analyze quality data, identify gaps, and recommend actionable solutions to enhance product and service quality.
• Excellent communication skills to collaborate with stakeholders and deliver clear quality reports and training.
• Experience managing complex quality assurance programs and driving operational excellence through effective team development.

Qualifications

• Minimum Qualifications:
• Bachelor’s degree in Business, Communications, Education, Engineering, or related field and 4 years’ experience in training, quality, product development, or related area OR 6 years’ experience in training, quality, product development, or related area.
• Preferred Qualifications:
• Assessing training programs and customer service levels in a production, sales, or customer service environment.
• Providing performance feedback or on-the-job training.
• Supervisory Masters: Business, Masters: Communication, Masters: Computer Engineering, Masters: Education.
• Six Sigma - Certification.

Pay

The annual salary range for this position is $90,000.00 - $180,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Stock.