Senior Manager - Property Operations

About the role

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024 and a spot on Fast Company’s list of the World’s Most Innovative Companies. Discover endless opportunities to grow and make your mark at Hines.

This position conducts on-site assessments to identify risk at the property level and evaluate compliance with operations standards while providing training and support to employees. As a senior partner, you will contribute to the development of operations standards, programs, policies, and reporting requirements for executive management.

Responsibilities

• Execute a resource role to assist properties, regions, and central management with day-to-day challenges, emergencies, and strategic issues in delivering Hines management services globally.
• Assume a role in maintaining appropriate product quality and continuity across the Firm.
• Support and participate in research of new technologies for real estate as requested by the Senior Managing Director – Property Operations.
• Participate in the preparation and management of the department’s annual budget, including recoveries and variance explanations.
• Develop and maintain contractor relations on a national basis.
• Coordinate with Hines Legal to update, review, or negotiate contract-related documents and correspondence between various national vendors.
• Develop and deliver property operations guidance to meet the Firm’s building management and operational needs.
• Conduct operations assessments of properties in accordance with Hines’ standards, industry best practices, and scheduling.
• Serve as a resource in the assessment and further development of continental property management personnel.
• Provide support to the geographies on property management and operations matters, including new developments, acquisitions, or third-party management projects.
• Provide guidance and support for Hines property management required reporting.
• Participate in the development and recommendation of policies or programs consistent with the Firm’s business objectives.
• Collaborate with the Learning and Development department to develop and maintain property management training materials.
• Represent property management operations within various internal Hines projects and teams.
• Travel as required to meet position responsibilities.
• Provide emergency or crisis support to the regions/properties.
• Represent Hines in select business, community, and industry organizations and groups.
• Assume and deliver on Subject Matter Expertise responsibilities as requested by the Senior Managing Director – Property Operations.
• Execute additional responsibilities assigned by the Senior Managing Director – Property Operations.
• Engage with other Central Departments for the development of programs or to co-support the regions/properties.
• Collaborate with Central Engineering in the development of cross-discipline programs.
• Support operational business activity in foreign countries.
• Engage in special projects and programs related to changes in the industry or related technologies.
• Develop and recommend additional benchmark/historical performance measures where appropriate.

Requirements

• Bachelor’s degree in business administration or a related field from an accredited institution.
• 10+ years of property management experience or equivalent practical experience.
• Share experience and knowledge to guide and direct others in operations as appropriate.
• Exchange ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions.
• Maintain a calm demeanor in emergency situations.
• Establish a cooperative working atmosphere among staff.
• Apply principles of rational systems to solve problems and deal with a variety of variables in situations where only limited standardization exists.
• Interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form.
• Prepare business correspondence, presentations, summaries, and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style.
• Demonstrate a working knowledge of the Firm’s resources and standards.
• Speak effectively before an audience with confidence.
• Read newspapers, periodicals, journals, manuals, financial reports, and legal documents regularly.
• Analyze data to discover facts and/or develop knowledge, concepts, or interpretations.
• Use technology proficiently, as may be required to fulfill position responsibilities.

Pay

Chicago Compensation: $121,300 - $163,800

About Hines

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across living, office, retail, mixed-use, logistics, and life science projects—all designed to enhance value, connection, and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

With 5,000 dedicated employees in 30 countries, we draw on our 65-year history to build the world forward. We prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits, and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.