Senior Manager - Program Management

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

Responsibilities

• Supports colleagues in managing, directing, and supervising several project teams, promoting a culture of collaboration and teamwork to achieve program goals
• Assesses resource needs and makes strategic decisions to optimize resource allocation and project efficiency
• Co-creates solutions with senior stakeholders to identify program needs and develop innovative solutions that align with business objectives
• Develops and implements processes that encourage the adoption of best practices and innovative approaches to program management
• Develops and designs thorough risk assessments and ensures all project activities comply with relevant regulatory standards and organizational policies
• Guides and supports coordination, collaboration, and alignment between product owners, architects, and engineers to meet regulatory and technical requirements
• Provides regular updates to senior stakeholders on project performance, ensuring transparency and alignment with strategic objectives
• Collaborates cross-functionally with engineering teams to facilitate alignment on the architectural approach and technical strategy to execute delivery
• Effectively negotiates and influences senior business leaders to reach desired project outcomes, adapts to situations to resolve issues and gain alignment
• Oversees the full life cycle of product development, from concept to delivery, including Test Driven Development (TDD)
• Analyzes project data and industry trends, identifies opportunities and recommendations for operational improvements
• Facilitates the management and integration of multiple complex projects and programs simultaneously, ensuring efficient utilization of resources and adherence to timelines and budgets
• May oversee and mentor a team of Technology Program Management colleagues, enabling a culture of continuous learning, growth opportunities, and inclusivity through mentoring, feedback, and metrics
• May provide direct leadership and coaching to Technology Program Management teams, supporting training and development of best practices
• May manage resource allocation, project timeline, and budget for projects, ensuring alignment with organizational goals
• May collaborate with senior leadership to hire top talent for the team, implementing strategies for talent retention and professional development
• Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives

Requirements

• Bachelor's degree in Engineering and/or comparable experience; advanced degree preferred
• MBA or Master's degree in Engineering, Analytics and/or comparable experience; advanced degree preferred
• Knowledge of Financial Modeling
• Experience in technology vendor management and Information Technology services
• Experience in leading in a fast-paced, complex, and dynamic global environment
• Experience in large-scale & complex program delivery comprised of multiple interlinked projects
• Experience in managing/leading technology implementation projects
• Experience in project management and reporting tools (e.g., MS Project, Jira, Trello, Asana, Excel, Tableau)
• Experience in budgeting and financial planning/management
• Experience in business case development
• Experience in data analysis
• Experience in stakeholder management and/or leading complex governance structures
• Project Management Professional (PMI) or equivalent Project Management certification (e.g., Certified Project Management Practitioner, International Project Management Association / Prince 2 / CSM - Certified Scrum Master / CSPO - Certified Scrum product owner)
• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally.