Senior Manager, Product Management - US Card Core Platforms & Servicing

Senior Manager, Product Management - US Card Core Platforms & Servicing

Overview

• Lead the charge on migrating US Card Recoveries onto Capital One’s next-generation data infrastructure.
• Unlock platform capabilities that drive an estimated $200M+ in annual recoveries, and phase out legacy tech.
• Accelerate the evolution of our comprehensive, AI-leveraged source of truth for all Card servicing policies.
• Build and scale the intelligent tooling that empowers agents and digital channels to assist millions of customers daily.
• Drive delivery for our Card Credit Bureau Disputes team, ensuring data integrity, compliance, and frictionless user experiences during critical financial moments.
• Part of our enterprise quality platform, sit at the cutting edge of GenAI servicing as we scale automated validation across customer interactions.

Key Level Responsibilities

• Champion Human-Centered Product Discovery: Lead deep customer inquiry and qualitative/quantitative research to cultivate an intuitive "customer-back" mindset within your team. Proactively identify, define, and align cross-functional stakeholders around complex problem statements to design innovative, iterative, and high-impact solutions.
• Drive Business Strategy & Value Maximization: Own the end-to-end product roadmap and financial impacts by leveraging data-driven insights to refine investment decisions, mitigate risks, and establish robust KPIs. Continually identify new opportunities within the broader value chain to support Line of Business (LOB) and platform initiatives.
• Persistently Partner for Technological Excellence & Stewardship: Collaborate deeply with engineering and architecture teams to influence sustainable, end-state technical architecture. Balance near-term delivery trade-offs with long-term scalability, ensuring your team champions software reuse, platform modernization, and rigorous standards for security, resilience, and performance.
• Act as a Transformational & Strategic Leader: Formulate and articulate a compelling, long-term product vision that rallies executive stakeholders and partner teams alike. Serve as a trusted advisor who pushes back on stagnant perspectives, navigates complex organizational challenges with professionalism, and actively coaches, empowers, and retains top product talent.

Basic Qualifications

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
• A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing
• Bachelor's degree in any field and 4 years of Product Management experience

Preferred Qualifications

• Experience translating business strategy and analysis into consumer facing digital products

Benefits

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

• Chicago, IL: $182,500 - $208,300 for Sr. Mgr, Product Management

Application Instructions

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Equal Opportunity Employer

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Contact Information

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Technical Support

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com