Manager, Product Management - US Card Core Platforms & Servicing

About the role

Join the engine room of Capital One’s customer experience. We are seeking strategic, technically-minded Product Managers to lead mission-critical platforms that power billions of interactions. From managing massive data ecosystems to building the interfaces our global agents use every day, you will drive the "under-the-hood" innovation that makes seamless banking possible.

Responsibilities

• Architect the data products and publishing patterns that power enterprise-level routing and workforce insights.
• Build collaborative, reusable tools that optimize the experience for both our software developers and frontline agents.
• Oversee the real-time ingestion and safeguarding of a 15-billion+ document ecosystem, ensuring high-stakes data is handled with precision.
• Lead full-stack, global innovation for our 24/7 agent platform, balancing design, economics, and technology to support customers worldwide.
• Drive the self-service strategy for our enterprise communication platform, enabling lines of business to seamlessly deliver billions of letters, cards, and statements.
• This role will be responsible for leading tech teams that are actively building out a reimagined Credit Bureau Reporting solution with new intent on new platforms and will have the opportunity to work with multiple aspects of the Card Business while solving critical problems for our agents and customers.
• Be the hands-on lead driving the day-to-day execution of migrating to a modernized core platform. You will work at the platform level across Channels, Shared Services, and Servicing Strategy to translate architectural trade-offs into actionable requirements.
• Spearhead our strategy for system safety, automated controls, and robust observability, partnering cross-functionally to build scalable, technology-driven architectures that deploy real-time alerts, ensure compliance, and drastically reduce incident recovery times.

Requirements

Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:

• A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing
• Bachelor's degree in any field and 3 years of Product Management experience

Qualifications

Experience translating business strategy and analysis into consumer facing digital products

Skills

Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions

Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence

Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks

Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Benefits

Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

• Chicago, IL: $149,800 - $171,000 for Manager, Product Management

Schedule

No information provided

Application Instructions

No agencies please.

Equal Opportunity Employer

Capital One is an equal opportunity employer (EOE, including disability/vet)

Contact Information

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Location Information

Any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).