Senior Manager, Product Management

Western Union is seeking a strategic, data-driven, and execution-focused Senior Product Manager to join our Compliance Systems & Analytics (CS&A) team. In this role, you will shape the vision, roadmap, and delivery of a critical platform supporting global risk and compliance functions. This highly cross-functional role requires collaboration across Operations, Policy, Data, and Technology to mature product capabilities, drive transformation, and deliver innovative tools for an evolving global compliance landscape.

Responsibilities

• Drive the transformation of next-generation compliance products from conception to implementation and beyond.
• Work cross-functionally to understand global compliance needs, user personas, and competition to identify opportunities, formulate requirements, and deliver impactful solutions.
• Product Strategy & Vision:
  • Partner with Risk and Compliance teams to understand regulatory trends, pain points, and future-state needs.
  • Define product strategy aligning with business priorities, regulatory mandates, and enterprise transformation.
  • Develop outcome-oriented roadmaps for systems such as case management, investigations, regulatory reporting, and audit.
  • Use data to inform prioritization, evaluate product performance (KPIs), and identify product opportunities.
• Execution & Delivery:
  • Understand user and stakeholder needs, gather product requirements, and prioritize based on business impact.
  • Foster relationships with stakeholders and communicate workstream status, issues, and risks regularly.
  • Translate strategic goals into clear, prioritized product Epics and Features.
  • Partner with cross-functional teams through discovery, development, and deployment while ensuring timelines, scope, and quality targets are met.
  • Ensure Epics and Features meet the Definition of Ready (DoR) and Definition of Done (DoD) to support effective planning and delivery.
  • Communicate product plans and performance to all levels of the organization, including executive leadership updates.
• Cross-Functional Leadership:
  • Collaborate with engineering, compliance, and operational stakeholders to align on requirements, dependencies, and business outcomes.
  • Lead, mentor, and develop direct reports, providing guidance and support to enable their success.
  • Mature and grow the Product organization through continuous improvement, innovation, collaboration, creativity, and communication.

Requirements

• 7+ years of experience in product management, with a focus on digital transformation or modernization, ideally in financial services or compliance.
• Proven success managing complex B2C/B2B or enterprise platforms, ideally in compliance, fraud, risk, or case management domains.
• Strong understanding of compliance workflows such as KYC, AML, transaction monitoring, and regulatory audits.
• Ability to think strategically and act tactically, balancing short-term execution with long-term vision.
• Excellent communication, facilitation, and stakeholder management skills with the ability to navigate ambiguity and align stakeholders around a shared vision.
• Experience working in and enhancing Agile delivery processes.
• Experience in discovery sessions, user research, and cross-team workshops to identify new opportunities for product innovation.

Schedule

Hybrid - Minimum of three days per week in the office to foster in-person collaboration, problem-solving, and ideation.

Benefits

• Short-term incentives and multiple health insurance options.
• Accident and life insurance.
• Access to best-in-class development platforms.
• United States-specific benefits:
  • Medical, Dental, and Life Insurance.
  • Tuition Assistance Program.
  • Parental Leave.
  • One day of volunteer time off.
  • $0 Money Transfer Fee Discount Code.
  • Quarterly Recognition Program “Game Changers”.
  • Employee Discount Program.
  • Global Adoption Assistance.
  • Global Scholarship Awards Program.
  • 401K plan.

Pay

The base salary range is $130,000 - $170,000 per year. Total on-target compensation includes a base salary plus short-term incentives aligned with individual and company performance.