Senior Manager, Product Application

About the role

We are looking for a collaborative and influential manager that can manage day-to-day operations of our Product Application group in Conyers, GA. This individual will play a key role in enhancing our product application front-end processes including designing, quoting and securing orders with a strong focus on speed and accuracy while building a robust and consultative team of Product Application Specialists.

Responsibilities

• Daily Management – ensuring that service-level agreements are being met for quote lead time and on-time delivery and that a robust communication protocol is in place for quotes or orders fall outside of service-level agreements
• Workload Distribution – achieve maximum output from the team while understanding strengths and development areas held by team members so that workload can be distributed accordingly and that team members feel empowered and accountable
• Productivity – laser-focus on collaborative and cross-functional process improvement, identifying opportunities for automation / driving automation projects through completion and taking advantage of our strategic geographic centers of excellence to reduce cost to serve
• Building World-Class Team – coach and develop our team of Product Application associates to be true consultative sales partners with intense focus on adding value to the front-end processes such that communication and the Customers’ experiences lead to Customer loyalty and revenue-generation
• Reporting – using Daily Management outputs and other tools to improve both the speed and quality of our data so that we are providing value through intelligent insights so our organization can quickly focus on the most important challenges and opportunities
• New Product / Feature Introduction – serve as the point person on the implementation of new products or features to ensure that these products and features are quickly assimilated into our front-end processes

Qualifications

• Bachelor’s Degree (Mechanical Engineering or equivalent)
• 10+ years in HVAC/R industry
• 7-10 years-experience in leadership role

• Bachelor’s Degree (Mechanical Engineering or equivalent)
• 10+ years in HVAC/R industry
• 7-10 years-experience in leadership role

• 5+ years working in product application
• Process improvement certification(s) such as Lean or Six Sigma
• Prior experience in customer-facing roles

Preferred Qualifications

• 5+ years working in product application
• Process improvement certification(s) such as Lean or Six Sigma
• Prior experience in customer-facing roles

To Be a Great Fit For The Role

• Excellent communication skills
• Process improvement / problem-solving mindset
• Ability to manage through influence
• High-energy and strong sense of urgency
• Results-oriented

What are the basic qualifications?

• Bachelor’s Degree (Mechanical Engineering or equivalent)
• 10+ years in HVAC/R industry
• 7-10 years-experience in leadership role