Senior Manager, Process Innovation & Optimization

About The Job

Executes and supports Sodexo's master data transformation—with primary focus on the ERP (SAP S/4HANA) implementation program. This position ensures day‑to‑day execution of master data processes, alignment of MDM requirements across workstreams, and readiness of master data for deployment. Coordinates cross‑functional activities, and ensures that master data dependencies, quality, and governance are consistently addressed throughout the ERP program and broader transformation initiatives.

Responsibilities

• Lead detailed analysis of existing MDM processes (supplier, product, unit/site, catalogue, lifecycle, quality management, onboarding, enrichment, etc.) to identify gaps, efficiency opportunities, and systemic issues.
• Partner with the Sr. Manager MDM ERP to align business process design with ERP, PIM/MDM, and P2P/Source‑to‑Pay workflows.
• Build data-driven insights using advanced analytics to improve accuracy, reduce cycle time, and optimize performance of master data processes.
• Serve as the bridge between business process needs and technical enablers, ensuring optimized, repeatable, and scalable solutions.
• Facilitate root‑cause analysis workshops, design sprints, and cross-functional working sessions to redesign future‑state processes.
• Identify and implement automation opportunities using RPA, AI/LLM-based data validation, classification engines, enrichment tools, and workflow orchestration technologies.
• Work collaboratively with Supply Management, IS&T, Entegra, FM, Data Governance, Finance/AP, Segments, and Global Process Owners to align on process changes and global standards.
• Communicate findings, recommendations, and transformation progress to senior leadership and key stakeholders.

Qualifications

• Bachelor's Degree or equivalent experience.
• 5 years related management experience.
• 5 years related functional experience.

Skills

• Experience in building, evaluating, or deploying automation technologies (AI/LLM, RPA, workflow automation, machine learning, etc.)
• Strong understanding of ERP and MDM platforms (e.g., SAP S/4HANA, MDM systems, data hubs, governance tools).
• Proven ability to analyze complex processes, recommend improvements, and lead cross-functional transformation.
• Excellent facilitation, communication, and stakeholder management skills.
• Experience with Lean, Six Sigma, Design Thinking, or similar process methodologies.

Pay

$100,130 per year - $155,540 per year. Eligible to participate in Sodexo's incentive plan and earn variable compensation in addition to base salary.

Benefits

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement