Senior Manager, Pro Bono Operations
This role can be based in San Francisco, Palo Alto, Los Angeles, Denver, New York or Washington, DC.
About the Role
We're looking for a Senior Manager, Pro Bono Operations to be the operational backbone of our pro bono program—partnering closely with our pro bono team to streamline workflows, track and report on program performance, and manage key projects (including those involving our commercial clients). In this role, you'll blend operational analysis, cross-functional coordination, and talent management to free up pro bono counsel to focus on what they do best: delivering exceptional legal service to those who need it most.
- Oversee pro bono practice operations end-to-end—matter opening/closing, supervision, progress monitoring, and coverage continuity when attorneys depart.
- Manage pro bono data and metrics reporting (with accounting and other stakeholders) by title, office, and practice group, and prepare related reports and presentations for firm leadership.
- Track attorney pro bono interests, recurring opportunities, and key nonprofit/legal services relationships to keep the team resourced and informed.
- Support budget development and expenditure monitoring for the pro bono program.
- Source, staff, and manage legal clinics, trainings, and limited-scope projects, including coordination with clients' in-house legal teams.
- Drive the Pro Bono Pentathlon reporting process and supply data for awards, rankings, pitches, and RFP responses in partnership with Marketing and Business Development.
- Serve as cross-functional liaison, connecting the pro bono program with administrative and operational functions across the firm.
- Streamline and automate administrative workflows (with IT and admin staff) and ensure quality control and timely completion of multi-office projects.
- Uphold risk management protocols—engagement/disengagement letters, matter closure, inactive matter reviews—and build a comprehensive pro bono operations manual.
- Supervise and develop pro bono administrative staff through coaching, goal-setting, and performance management, while maintaining confidentiality and data security compliance.
Requirements
- Bachelor's degree required (J.D. or M.B.A. preferred), with 5+ years' experience as a practicing lawyer, paralegal, or equivalent business professional—law firm and pro bono program experience strongly preferred.
- Proven track record designing, managing, and leading complex projects and initiatives across multiple offices or teams.
- Skilled at analyzing operational data and translating findings into actionable insights, with experience leveraging technology—including AI—to drive efficiency.
- Strong organizational and operational management skills, with the ability to create effective solutions even where no precedent exists.
- Excellent communicator with strong writing, presentation, and interpersonal skills, plus the emotional intelligence, sound judgment, and discretion needed for sensitive matters.
- Collaborative team player who builds consensus, motivates others, and thrives in a closely integrated, cross-functional environment.
- Highly accountable, proactive, and flexible self-starter who can manage competing priorities and see projects through from inception to completion with minimal supervision.
- Strong client-relationship skills, Microsoft Office proficiency, and a track record of producing accurate, detailed work product.
About the Firm
At MoFo, we collaborate as one firm, across borders, practice areas, and business functions and value fresh ideas and innovation over conformity and competition.
About Us | Inclusion + Engagement | Commitment to Pro Bono | The MoFo Foundation
Benefits
- Comprehensive benefits package starting on your first day, including medical, dental, vision, life, and disability coverage.
- Industry-leading parental leave and family benefits including adoption and fertility treatment options and backup child and elder care.
- Global wellness program, including free access to Talkspace and Calm apps.
- Annual community service day and a birthday holiday.
- Education reimbursement annually.
- Dedicated Talent Development team.
- Competitive annual profit-sharing contribution.
Pay
Where required by law, salary ranges are stated below. Additional compensation may include a discretionary bonus, overtime as applicable, health/welfare benefits, retirement contributions, paid holidays, and PTO.
- San Francisco, Palo Alto, New York: $164k to $229k
- Los Angeles, Washington, DC: $156k to $218k
- Denver: $146k to $204k