Senior Manager, Legal Operations

About the Role

Responsible for advancing the operational, analytical, financial, and administrative objectives of the legal department to deliver legal and compliance services efficiently, cost-effectively, and technology-enabled with measurable value creation aligned with the strategic objectives of White Cap.

Responsibilities

• Improves and streamlines legal department processes by identifying, assessing, and implementing new processes and/or technologies, and leading change management to drive adoption.
• Develops key performance indicators, metrics, analytics, and dashboards; reports to the legal department leadership team, and prepares related executive-level presentations on legal department efficiencies, savings, expenses, technology advancements, and value creation.
• Assists with managing the department budget, accruals, forecasting, and financial reporting.
• Manages the design, rollout, and training for new systems and processes.
• Researches, evaluates, and executes on emerging technologies, including AI-enabled tools, and supports their responsible adoption and governance.
• Develops and maintains knowledge management resources, including templates, playbooks, and self-service tools and intake processes for internal clients.
• Oversees the e-billing and matter management system, including onboarding vendors, fielding questions, and collecting accruals.
• Develops and maintains relationships with law firm billing departments, and reviews outside counsel invoices for compliance with billing guidelines and identifies cost-saving opportunities.
• Manages and monitors the legal department’s vendor relationships, including RFP processes.
• Supports compliance with information governance initiatives, including legal technology, data privacy and security, and records retention.
• Provides administrative and project support for Board and committee governance matters, including coordinating and posting to electronic board portal of meeting materials.
• Performs other duties to support the legal department team as needed.

Qualifications

• MBA, PMP, CAPM, or other relevant project management certification(s), experience, and skills.
• Experience in developing forms, processes, playbooks, and policies.
• Experience in e-billing and matter management, billing reviews, and budgeting.
• Experience in board of directors-level governance matters, including coordinating and posting to electronic board portal of meeting materials.
• Proficiency with e-billing (Brightflag), entity management (CSC), CLM (Ironclad), and Boardvantage.