Senior Manager, Legal Operations

Job Summary

Responsible for advancing the operational, analytical, financial, and administrative objectives of the legal department to deliver legal and compliance services efficiently, cost-effectively, and technology-enabled with measurable value creation aligned with the strategic objectives of White Cap. Manages the department’s strategic imperatives; evaluates, implements and maintains the department’s technology tools (including AI-enabled solutions); develops data analytics and reporting to support decision-making and reporting by the legal department leadership team; administers outside counsel policies, usage and expenditures; serves as the project manager for departmental and cross-functional projects; and assists with Board-level governance.

Major Tasks, Responsibilities And Key Accountabilities

• Improves and streamlines legal department processes by identifying, assessing, and implementing new processes and/or technologies, and leading change management to drive adoption.
• Develops key performance indicators, metrics, analytics and dashboards; reports to legal department leadership team, and prepares related executive-level presentations, on legal department efficiencies, savings, expenses, technology advancements and value creations.
• Affords assistance with managing the department budget, accruals, forecasting and financial reporting.
• Manages the design, rollout, and training for new systems and processes.
• Researches, evaluates and executes on emerging technologies, including AI-enabled tools, and supports their responsible adoption and governance.
• Develops and maintains knowledge management resources, including templates, playbooks, and self-service tools and intake processes for internal clients.
• Oversees the e-billing and matter management system, including onboarding vendors, fielding questions, and collecting accruals.
• Develops and maintains relationships with law firm billing departments, and reviews outside counsel invoices for compliance with billing guidelines and identifies cost-saving opportunities.
• Manages and monitors the legal department’s vendor relationships, including RFP processes.
• Supports compliance with information governance initiatives, including legal technology, data privacy and security, and records retention.
• Provides administrative and project support for Board and committee governance matters, including coordinating and posting to electronic board portal of meeting materials.
• Performs other duties to support the legal department team as needed.

Required Qualifications

• 5 to 7+ years of experience as an operations professional or similar position.
• Strong analytical skills and experience, including developing, implementing, and using technology and data analytics tools and familiarity with AI-enabled solutions.
• Very strong skills with Microsoft Office (and highly skilled with PowerPoint), data visualization and reporting tools, and familiarity with AI-tools (e.g., Copilot).

Preferred Qualifications

• MBA, PMP, CAPM, or other relevant project management certification(s), experience, and skills.
• Development of forms, processes, playbooks, and policies.
• Experience in e-billing and matter management, billing reviews, and budgeting.
• Experience in board of directors-level governance matters, including coordinating and posting to electronic board portal of meeting materials.
• E-billing (Brightflag), entity management (CSC), CLM (Ironclad), and Boardvantage.