Senior Manager, Pricing

About the role

The Senior Manager, Pricing is responsible for the strategy, governance, and execution of the enterprise pricing operating model. This role serves as the center of excellence for pricing operations, ensuring pricing strategies are translated into scalable processes, systems, controls, and business practices. The position provides leadership across deal governance, customer renewals, annual pricing actions, pricing technology, data integrity, controls, reporting, and continuous improvement. Working cross-functionally with Commercial, Finance, Operations, and Technology teams, this leader drives pricing effectiveness, operational efficiency, compliance, and scalability while enhancing both customer and employee experiences.

Responsibilities

• Lead the enterprise pricing operating model, including governance, approval frameworks, decision rights, and pricing controls.
• Partner with Commercial and Finance leaders to operationalize pricing strategies and commercial objectives.
• Provide guidance on complex pricing decisions, exceptions, and non-standard commercial arrangements.
• Monitor pricing performance, compliance, and operational effectiveness, driving corrective actions as needed.
• Develop reporting and performance metrics that provide visibility into pricing outcomes, exceptions, cycle times, and policy adherence.
• Continuously evaluate and enhance pricing governance and processes to support business growth and changing market needs.
• Lead the operating framework for customer renewals and annual price increase programs, from planning through execution.
• Coordinate cross-functional planning, communications, approvals, and execution activities to ensure consistent and effective implementation.
• Ensure contractual obligations, customer considerations, and business objectives are appropriately reflected in pricing actions.
• Drive ongoing improvements that increase efficiency, automation, accuracy, and customer experience.
• Serve as the business owner for pricing processes across Salesforce/CPQ, Oracle Fusion, and related commercial systems.
• Define pricing system requirements and partner with Technology teams to enhance pricing capabilities, automation, and integrations.
• Maintain a strong pricing control environment,