Senior Manager, PR & Communications

About the Role

Flexport operates at the intersection of global trade, technology, and policy, and we're looking for a Senior Manager, PR & Communications to drive forward how Flexport shows up in the world. This is a high-visibility, high-trust role that requires someone who can toggle between crafting a pitch to a Tier 1 reporter, writing a customer email about a service change, coaching an executive before a live interview, and developing a content calendar that ties Flexport's story to the biggest themes in global commerce.

Responsibilities

• Public Relations & Media: Support Flexport's PR strategy end-to-end, including proactive media pitching, inbound media management, press releases, and rapid response.
• Help define and evolve Flexport's narrative and influence Flexport's content strategy and content development across blog, social media, website, webinars, and other owned channels.
• Build and deepen relationships with key reporters and outlets covering logistics, trade, technology, and business.
• Develop and execute a thought leadership program that positions Flexport's CEO & Founder and other senior leaders as go-to voices on global trade, supply chain innovation, and AI in logistics.
• Staff and prep spokespeople for interviews, panels, and media appearances, including media training, message development, and briefing documents.
• Monitor the news cycle for opportunities to insert Flexport into breaking stories and larger industry narratives.
• Partner with Product Marketing, Growth Marketing, and Content Marketing to ensure content supports campaigns, product launches, and pipeline objectives.
• Own the voice and cadence of how Flexport communicates with customers outside of product and transactional workflows, including service updates, policy changes, product announcements, and other moments that require clear, trustworthy messaging.
• Leverage AI tools across the communications function to drive efficiencies and operate with the output and speed of a much larger team.

Requirements

• 7+ years of experience spanning PR and communications, with a mix of agency and in-house experience ideal.
• Proven media relationships and a track record of landing meaningful coverage in top-tier business, trade, and technology outlets.
• Experience as a communications partner to senior executives, including prepping leaders for interviews and developing thought leadership platforms.
• Strong editorial instincts and the ability to build a content program from strategy through execution.
• Experience owning customer communications in a B2B environment, particularly during complex or sensitive moments.
• The ability to move fast, manage multiple workstreams at once, and exercise excellent judgment about what to say, when to say it, and how.
• Familiarity with the logistics, supply chain, or trade industry is a strong plus, but a fast learner with deep B2B or tech experience can thrive.
• Active use of AI tools to drive efficiencies across content production, media monitoring, research, and workflow automation.

Pay

The US base salary range for this position is $120,000 - $145,000 USD per year, with bonus, equity, and comprehensive benefit offerings also included in our total rewards package.