Senior Manager, Population Health

About Us Greenbrook Medical is building the new standard in primary care. We deliver high-touch, relationship-based care through neighborhood clinics, grounded in a simple belief: every senior deserves the kind of care we would want for our own families. Our model prioritizes time with patients, strong care coordination, and a personalized approach that improves outcomes while lowering total cost of care. We take full accountability for patient outcomes and overall cost of care, aligning clinical excellence with disciplined execution. That commitment shows up in our results, including a patient Net Promoter Score of 91, compared to 32 for typical healthcare organizations. Rooted in Tampa Bay and partnered with Tampa General Hospital, we are entering an exciting phase of growth. Backed by strong unit economics, experienced operators, and a proven playbook, we are looking for builders and operators who want to help scale a healthcare platform designed to deliver better care, better coordination, and better outcomes for seniors. About The Role Greenbrook takes full financial risk on the health of our patients, so a handful of drivers determine whether the model works: how often our patients need the hospital, how well we manage specialty and pharmacy spend, and how completely we capture the health of the people we care for. Getting these right is the difference between a model that works at four clinics and one that works at forty. As a member of the Population Health team, you make sure our performance scales, and will own on one of our important drivers (Part A, Part B, Part D, Revenue). You work hand in hand with the leader who runs that function to build the workflows and tools they need to manage their lever. This is a highly visible role with direct impact on the drivers that determine whether the model works. As Senior Manager, Population Health, You Own Four Things The driver metrics: you know what moves performance on your driver and you are accountable for moving the metrics behind it. You partner with analytics engineering to define those metrics, propose what good looks like with your functional leader, and make the driver observableThe processes behind it: documenting how the work runs today, finding where it breaks down, and designing improvements alongside the clinical and operational leaders who own the workflowThe tooling: you build functional first versions and pilot them with the teams you support, then partner with engineering and product to build the durable versionThe roadmap: you find and size the opportunities in your area and put the near-term roadmap together with your functional leader, for approval by Pop Health leadership The surface area is wide. One driver spans several clinical and operational processes, multiple teams across every clinic, and the tooling and reporting underneath all of it. This is a high-autonomy role, so you have real agency to find the work and shape the roadmap in partnership with the function you support. You work hand in hand with the leader who runs that function, and you report to the Head of Population Health and AI Enablement. Location: New York City strongly preferred (Hybrid). Open to exceptional remote candidates. What You'll Do Make Your Driver Visible Define the metrics that show how your driver is performing, propose what good looks like, and partner with analytics engineering to get them into production reportingBuild the reporting and observability that let the function see performance in time to act on itUse the data to show your functional leader where to focus Improve the Processes With the People Who Own Them Embed in the work: sit in the meetings, shadow the people running the process, document how it operates and build deep relationships with operatorsFind where the process breaks down, quantify what it costs, and design the improvement with the clinical and operational leaders who own that workflowPilot, iterate, and support launch and training, with the leader accountable for the outcome bought in and sponsoring the changeBuild the documentation and tooling that keep an improved process consistent as we open new clinics Build the Tooling Take what the process needs, from tooling and from observability, and build it: internal applications and interfaces that surface the right work to the right person, pull live cost and risk data, and capture what happened. You will use agentic coding tools to ship these yourselfRun structured vendor evaluations and bring a build-versus-buy recommendationRepresent your driver in the major platform builds, from defining the business requirements through deployment and adoption in the clinics Shape the Roadmap with Your Function Size the opportunities in your area and propose the near-term roadmap with your functional leader each quarter, with a clear definition of done for each initiativeKeep the committed work on track, and adjust course when the facts change What Success Looks Like Driver Metrics: your driver metrics improve against the targets set with your functional leader, and you can explain whyObservability: your area's performance is visible in production reporting, trusted by the people who use it, and available before decisions have to be madeDelivery: the initiatives you committed to for the quarter shipped and got usedFunctional Partnership: the leader you support would tell us their function runs better because you are in itAdoption: the improvements you build get used, and they hold as new clinics openMetrics you'll own: your driver metrics, delivery against committed quarterly initiatives, and counterpart satisfaction among the leaders in your area About You We encourage strong performers from a range of backgrounds to apply. People come to this work from analytics and from operations, and we do not expect depth in both on day one. You Bring 4 to 8 years of experience, ideally including time at a value-based care or multi-site provider organizationDepth from one of two directions: either a product or engineering background where you have built and shipped working tools yourself, or market operations / BizOps experience where you have designed workflows alongside clinical leadersA track record of owning ambiguous work and seeing it through, including work nobody had defined before you got thereComfort working directly with data: pulling and analyzing in SQL, and reading a schema well enough to know where the answer livesBachelor's degree requiredA mindset grounded in our core values of Heart, Excellence, Accountability, Resilience, and Teamwork You'll Stand Out If You Get to root cause: a strong first-principles thinker who can look at a broken process or a confusing dataset and work out what is actually driving the problem, rather than accepting how it gets describedOperate with high agency: you make progress without waiting for the work to be defined for you, and you run toward the problems you identify and take ownership of themEarn trust on the front line: you understand a workflow before you redesign it, and the people running it want you in the roomBuild relationships from scratch: you create your own mandate across functions rather than waiting for oneAre AI-native: you live in modern AI tools to support your workCommunicate with clarity: the same clarity with a care manager, a physician, and the leadership teamOwn the outcome: high bias for action, follow through on commitments, and close loops without needing to be chased Why You'll Love Working Here Make An Impact Every Day Be part of a mission-driven team transforming primary care for seniors. Your work directly supports better outcomes, better coordination, and better experiences for some of the most vulnerable patients in healthcare. Work That Actually Matters We're not a volume-driven system, we're accountable for outcomes. That means your work directly contributes to quality care, patient satisfaction, and meaningful improvements in how healthcare is delivered. Build And Grow With Us We're building more than a company, we're building careers. As we expand, you'll have opportunities to grow your skills and take on new challenges. Strong, Transparent Compensation & Benefits $150,000 annually, based on experience and qualificationsGenerous annual performance bonusHealth, dental, and vision insurancePaid time off401(k) with company match Our Selection Process Application → Initial interview → Skills/experience interview → Values interview → Case Study and Case Study Interview → References Equal Employment Opportunity and Commitment to Diversity At Greenbrook Medical, we believe the only way we accomplish our mission is by building the best team in healthcare. We do this through a culture of respect and belonging, ensuring our teammates feel cared for first and foremost. We will extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws. We encourage all who share our mission to apply. Greenbrook Medical will provide reasonable accommodations during the recruitment process. If you need additional accommodations or assistance, do not hesitate to contact our People team at recruiting@greenbrookmedical.com.