Senior Manager, Platform Implementation

About the Role

Implementation is an essential differentiator for Rippling and a critical time in the customer journey. We are looking for a Sr. Manager, Platform Implementations to lead a team of 20+ team members and 3 Managers and drive the successful delivery of Platform solutions across Rippling’s client base. This leader will oversee end-to-end Platform onboarding, including Custom Reports, Workflows, Apps, SOWs, Dashboards, Analytics, and additional foundational capabilities to support AI. You’ll partner cross-functionally with Sales, Product, Engineering, and Customer Success to refine processes, enhance client experiences, and ensure that Rippling delivers scalable, world-class implementations.

Responsibilities

• Own the strategy and execution of Platform implementations from client kickoff through go-live.
• Identify and mitigate risks associated with implementation projects, act as an escalation point for complex client implementations and technical issues.
• Partner with cross-functional leaders (Product, Sales, Engineering, Customer Success) to continuously improve delivery processes and client outcomes.
• Collaborate with sales and post-sales teams to ensure a seamless transition from sales to implementation to account management & customer support.
• Develop, monitor, and manage key performance metrics.
• Hire, mentor, and grow high-performing teams that consistently meet and exceed monthly goals and targets and deliver high-quality implementation services to clients.
• Create and optimize playbooks, tooling, and frameworks to drive consistency, efficiency, and scalability across implementations.
• Drive adoption of best practices in project management, change management, and client communication.
• Foster a culture relentlessly focused on delighting customers in Implementation & maximizing adoption of Rippling’s products and services.

Requirements

• 10+ years of professional experience leading an Implementation or Customer Success team within a fast-paced environment, startup, or SaaS organization.
• At least 2+ years of experience leading and developing people managers.
• Deep understanding of systems and operations with B2B or B2C products.
• Proven track record in hiring and overseeing distributed teams.
• Proven track record of success in scaling teams and maintaining SLAs as well as other key performance metrics.
• A data-driven approach to developing, tracking, and optimizing performance metrics.
• Self-motivated, detail-attentive, action-driven with the ability to take initiative, execute, and follow-through.
• Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company.
• Eager for a very hands-on role, where you’ll be asked to take on and run with a range of initiatives outside your comfort zone and learn quickly.
• Highly organized, self-motivated, and detail-oriented, with great follow-through on initiatives big and small.

About the Team

Rippling’s Platform Specialist team is responsible for ensuring customers see incredible business transformations by maximizing the value of our core Platform - including custom workflows, advanced reports/analytics, apps, permission profiles, and approvals. Platform Specialist engagements are consultative and customized based on the customers’ unique needs/pain points. The team is currently spread across the USA, Sydney, and Dublin and is expanding geographically.

Pay

The pay range for this role is:

• 117,300 - 175,950 USD per year (US Tier 1)
• 105,570 - 167,152 USD per year (US Tier 2)
• 99,705 - 157,866 USD per year (US Tier 3)

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above. Compensation package includes base salary, 10% bonus, and equity.