Senior Manager Physician Practice Gastroenterology and Hospitalists

Location: Mesa, Arizona – Banner Digestive Health Epicenter

Schedule: Monday - Friday, 8:00 AM - 5:00 PM, Exempt

About the Role

This position manages the day-to-day operations of a large or multi-site outpatient clinic, health center, or a complex procedural practice, taking complete ownership for successful operations including financial performance, employee engagement and retention, and patient experience. The role ensures high-quality patient care and customer service are delivered in the most financially efficient way.

You will collaborate with physician practice leads and clinical leadership on staff, leader, and provider recruitment, development, and retention. This role involves managing call schedules for up to 7 hospitals and collaborating with hospital leadership, as well as overseeing clinic operations within the growing GI service line.

As a Physician Practice Senior Manager, you will partner with market leadership to build and maintain community partnerships, support Banner’s brand positioning, and work with Public Relations and Marketing to promote the location, providers, and specialty.

Responsibilities

• Ensure strong financial performance by maintaining proper controls, preparing and executing budgets, monitoring payroll, approving supply orders, and ensuring accurate charge capture.
• Provide exceptional leadership, promote teamwork, and foster high employee and physician engagement.
• Strategically select, onboard, develop, reward, retain, and provide transparent performance feedback to staff, leaders, and physicians.
• Maintain competencies to function in any staff role as needed, including clinical roles with appropriate licensure.
• Ensure compliance with accrediting bodies and government agencies through reviews, audits, education, and training.
• Serve as the compliance liaison for designated practices.
• Determine physical maintenance and equipment needs, coordinate repairs, and resolve day-to-day issues to support employee engagement and patient expectations.
• Collaborate with market managers to build and maintain community partnerships, attract new customers, and support Banner’s brand.
• Partner with Public Relations and Marketing to promote the location, providers, and specialty.
• Continuously monitor operations and workflow, revising procedures to ensure efficiency and drive results.
• Identify and implement areas for improvement, including quality indicators.
• Develop and maintain a culture of safety to reduce errors and improve quality for patients, providers, and staff.
• Monitor patient experience data, coach staff to optimize service, and lead by example to create a personalized experience.
• Proactively lead service recovery activities.
• Develop and implement solutions for strategic initiatives, service excellence, or quality measures, potentially impacting broader areas beyond assigned practices.
• Provide mentorship to less tenured Practice Managers and Supervisors; may have direct reports and serve in an interim capacity over vacant practices.
• Develop plans to identify and achieve short- and long-term goals, ensuring compliance with operating and capital budgets and financial performance targets.
• Exhibit Banner’s Core and Leader Behaviors along with Leadership Competencies.

Requirements

• Bachelor’s degree in healthcare administration, business, finance, or a related field.
• At least 2 years of experience in healthcare, business, retail, service, or hospitality with accountability for meeting or exceeding key performance metrics.
• Entrepreneurial spirit with the ability to lead a small business while managing within an integrated healthcare system.
• Ability to develop, implement, evaluate, and adjust an operational vision for assigned clinics.
• High level of interpersonal skills to collaborate with operational and clinical staff with varying priorities.
• Ability to work in a rapidly changing environment and help develop systems to achieve established policies, goals, and objectives.
• Exceptional collaboration, communication, decision-making, organizational, and interpersonal skills.
• Proven ability to establish and maintain effective working relationships with physicians, leaders, and staff.
• Ability to drive team and individual performance to meet or exceed key performance metrics.
• Ability to manage multiple changing priorities in an effective, organized, and ambiguous environment.
• Flexibility, composure, courage, and strong change management skills.

Employees working in behavioral health clinical settings serving children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain it for the duration of employment. An Arizona Criminal History Affidavit must be signed upon hire.

Preferred Qualifications

• Additional experience or education in business, consumer, finance, or administration.
• Experience working in a managed care environment or integrated delivery network.