Senior Manager, Pharmacy
We're hiring a Senior Manager, Pharmacy, to oversee utilization management operations and clinical review teams in support of strategic and operational priorities for an assigned line of business (Commercial or Government) within the Pharmacy UM and Compliance vertical.
About the role
In this role, you will develop and execute plans to achieve all relevant operational and quality targets while maintaining strong relationships with stakeholders, internal and external partners, and vendors. You will promote proactive collaboration across teams to leverage operational efficiencies, identify best practices, and drive successful implementation. The Senior Manager will represent team needs in departmental budget planning and divisional and enterprise roadmaps, including technology and digital initiatives, and partner across the organization to ensure successful execution. This individual will serve as a key liaison between frontline staff, leadership, and cross-functional partners, helping to align priorities and drive business outcomes.
Responsibilities
- Operations
- Direct the management of operational aspects (clinical and non-clinical) of pharmacy UM services for assigned segment (Commercial or Government).
- Support managers with prioritization and routine program monitoring (start, stop, continue, enhance analysis) and actions; ensure alignment with departmental, segment, and enterprise goals.
- Monitor team dependencies, area performance and/or vendor/PBM services to proactively identify risks, remove barriers (both vendor and enterprise related) and escalate issues to Director for additional support as needed.
- Manage and/or support implementation of corporate and departmental projects that impact UM operations of pharmacy services and its vendors.
- Program management and quality/compliance
- Manage the operations of overall utilization management programs and policies for assigned segment to manage trend targets, reduce medical expense and ensure cost effective operations.
- Identify new operational initiatives and modifications to current programs and processes to improve the company’s competitive position.
- Ensure segment programs and operations are performing successfully and are compliant in accordance with regulations of State, Federal, and other accrediting bodies; ensure corrective action plans are implemented when applicable.
- Strategy
- Evaluate emerging pharmacy industry trends, best practices as well as overall industry and organizational challenges and strategic needs for the assigned segment to proactively recommend and drive UM interventions and programs to support segment goals and objectives.
- Participate in the development of departmental strategic plans and objectives to improve operational performance, revenue development and the member and provider experience.
- Provide clinical consultation in the evolving medication therapy space; recommend UM strategies and innovative solutions related to traditional and specialty therapies.
- Utilize expertise to represent the Pharmacy department on cross functional organizational committees, C-suite presentations, external speaking engagements, PBM meetings/committees or external customer meetings as needed.
Requirements
- Bachelor's degree or advanced degree in Pharmacy
- 8+ years of experience in a related field
- In lieu of degree, 10+ years of experience in related field
- A current pharmacy license is required. For some roles, NC licensure is needed.
Preferred Qualifications
- People leadership and career/professional development for staff experience
- Culture and engagement support and interventions experience
- Resource and budget management experience
- Project planning and management experience
Benefits
- The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
- Work-life balance, flexibility, and the autonomy to do great work
- Medical, dental, and vision coverage along with numerous health and wellness programs
- Parental leave and support plus adoption and surrogacy assistance
- Career development programs and tuition reimbursement for continued education
- 401k match including an annual company contribution
Pay
At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications, and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. Based on annual corporate goal achievement and individual performance.
$143,616.00 - $229,786.00
Skills
- Employee Compliance
- Government Regulation
- Medication Management
- Medication Therapy
- Patient Care
- Performance Improvements
- Pharmacy
- Pharmacy Operations
- Pharmacy Services
- Policy Development
- Regulatory Compliance
- Strategic Planning
- Strategy Development
- Workforce Development