Senior Manager, People Services

Who We Need

We are looking for an impactful Senior Manager, People Services who is passionate about building exceptional, uniform, and scalable employee experiences. This position serves as a critical partner to the VP, Human Resources, operationalizing our talent strategy, ensuring rigorous governance, and continuously elevating our HR methodologies, platforms, and team member journeys.

Responsibilities

• Lead day-to-day delivery of HR People Services, ensuring high-quality, timely support for employees and managers.
• Own benefits and leave operations, including administration, eligibility, enrollment, life events, escalations, and vendor coordination, in partnership with Total Rewards.
• Oversee lifecycle employee processes (onboarding, transfers, job changes, terminations) and ensure consistent application of policies, workflows, and documentation standards.
• Monitor and interpret changes in federal, state, provincial, and local employment regulations and ensure timely updates to policies, processes, and notices regionally.
• Lead compliance initiatives and internal audits, including EEO, AAP, government contract obligations, and other statutory reporting, maintaining audit readiness across all supported jurisdictions.
• Serve as the primary point of contact for HR Operations team systems and tools.
• Implement and refine standardized operating procedures, knowledge articles, and self-service resources to drive efficiency and an excellent employee experience.
• Provide development for People Services team members, building capabilities in benefits, compliance, and operational excellence.
• Collaborate closely with People Business Partners, Talent Acquisition, Legal, Finance, and IT to resolve complex cases and support cross-functional initiatives.
• Support change management and communication efforts for new or updated HR policies, programs, and systems.
• Identify process, policy, and system improvement opportunities and lead or contribute to projects that enhance efficiency, compliance, and employee experience.
• Review and optimize our workplace policies, procedures and HR compliance across multiple offices in the U.S. (and possibly international as we grow).

Qualifications

• Bachelor’s degree in Business, Human Resources, or related field (or equivalent experience)
• 7-10 years of progressive HR experience, including significant time in HR operations, compliance, or benefits administration, with at least 2–3 years in a people leadership role
• Strong knowledge of HR operations, including employee lifecycle processes, HR data management, and case management within a regional or multi-country environment
• In-depth understanding of federal, state, provincial, and local employment laws and regulations in the US, with the ability to support and expand knowledge internationally
• Demonstrated expertise in benefits and leave administration, including coordination with vendors and internal stakeholders, and navigating complex escalations
• Proven experience in compliance auditing, risk assessments, and management of statutory reporting (e.g., AAP, EEO-1, government contractor requirements)
• Proficiency in ADP and experience with other HR technology tools
• Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and recommend actionable solutions
• Excellent communication and interpersonal skills, with the ability to build trust and influence stakeholders across functions and levels
• Demonstrated people management experience, including coaching, workload prioritization, and developing capabilities within a team
• High attention to detail, strong organizational skills, and a continuous improvement mindset