Senior Manager, People Operations

We need to output HTML fragment with sections only if real content. Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to parse the posting. The posting includes description summary, essential duties broken into sections: Strategic & Advisory HR, People Operations & Compliance, Culture & Employee Experience, Leadership & Team Management, Communication and Change Management. Also Education/Training/Experience. We need to map to allowed headings. Likely we can use "About the role" for description summary. "Responsibilities" for duties. "Requirements" maybe for Education/Training/Experience. "Qualifications" maybe for certifications? "Skills" maybe for abilities. "Benefits", "Pay", "Schedule" only if present. The posting mentions hybrid role (2 days in office/3 WFH). That's schedule info. So we can include Schedule section with that detail. No explicit pay or benefits mentioned. So we omit Pay and Benefits sections. We must not repeat job title as heading. No Job ID. We need to preserve all substantive information. So we need to include the description summary text, duties details, education/training/experience, etc. We must not include boilerplate like cookie/navigation/legal/EEO etc. There's none. We must not create sections with filler like "commensurate with experience". Not present. We need to use

• for any list of duties/requirements/benefits. So we need to turn duties into list items. The duties are grouped under headings; we could either keep those headings as

  subheadings inside Responsibilities? But only allowed headings are the specified ones. However we can still include other headings? The instruction: "use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It suggests we should use those headings for sections. It doesn't forbid other headings, but likely we should stick to those. We can embed the duty categories as

  or inside Responsibilities? But they said use

  for section headings (e.g. About the role, Responsibilities...). Probably they expect only those headings as top-level sections. Inside we can use

  • and maybe

    . We can also include bold text. Thus structure:

    About the role

    Description summary text...

    Responsibilities

    • Strategic & Advisory HR: ...
    • People Operations & Compliance: ...
    • Culture & Employee Experience: ...
    • Leadership & Team Management: ...
    • Communication and Change Management: ...

    Requirements

    Education/Training/Experience: Minimum of 7+ years...

    Maybe also include Qualifications for certifications? Could add a

    Qualifications

    with PHR, SPHR or equivalent certification preferred. Skills: maybe list abilities: coach leaders, influence without authority, drive change, extensive knowledge of employment laws, high attention to detail, exceptional judgement, strong communication skills, ability to thrive in PE-backed fast scaling environment, handle sensitive information, balance innovation with employee experience, responsible use, organizational risk, measurable business outcomes related to AI utilization, demonstrated experience building or leading culture and engagement initiatives. We could put those under Skills as
    • . Schedule: hybrid role (2 days in office/3 WFH). So

      Schedule

      Hybrid role: 2 days in office, 3 days work-from-home.

      No Pay or Benefits. We must not invent details. Ensure we preserve all substantive info from posting. Let's extract description summary: "M3 (www.m3as.com) is a leading provider of hospitality-specific software solutions, delivering cloud-based tools for hotel accounting, financial reporting, labor management, payroll, and business intelligence. Built by hoteliers for hoteliers, M3 empowers hotel owners, operators, and management companies to streamline back-office operations, reduce costs, gain real-time insights, and drive portfolio performance across thousands of properties in North America and beyond.Description Summary: The Senior Manager, People Operations serves as a strategic and operational People partner and as a steward of company culture. This role leads core people operations, employee relations, performance management, payroll and compensation administration, culture and experiences and compliance efforts in a growing and fast paced technology environment. If you've outgrown “executing the process” and are ready to own people programs, lead a team, and be the person the leadership team trusts to run point, this is your next role. This role represents People Ops in cross-functional projects, system implementations, integration work and strategic programs. This position directly manages the Payroll & People Operations Analyst and the People Generalist, ensuring payroll, benefits, HR systems, and employee lifecycle processes are handled accurately and efficiently while maintaining strong partnership with managers and leadership. This is a hybrid role (2 days in office/3 WFH) and reports to the EVP, People." We need to keep that. Might split into About the role (first paragraph) and maybe description summary as part of About. We'll include the first paragraph about M3 as About the role? Actually About the role should be about the role, not company. But we can include both. The instruction: "Do NOT repeat the job title as a heading (the page already shows it)". So we can have About the role section containing description summary and maybe company overview. We'll put company overview in About the role as well. Now Responsibilities: need to capture all essential duties bullet points. Let's extract each duty block: Strategic & Advisory HR: - Partner with leaders to support team effectiveness, performance, and talent optimization. - Coach managers on employee relations, development, and feedback conversations. - Lead performance review cycles and support compensation planning processes. - Build and maintain effective relationships with employees and managers to foster strong employee connections. - Own people program deployment including total rewards, talent management and learning and development initiatives. - Identify trends using people data and recommend improvements to policies and practices. - Serve as a trusted resource for employees, maintaining discretion and sound judgment. - Partner with teams on workforce transformation, employee enablement, and change management programs involving AI or other emerging technologies. People Operations & Compliance: - Oversee payroll and benefits administration - Review payroll cycles for accuracy and compliance, escalating and resolving exceptions the Payroll & People Operations Analyst surfaces. - Oversee leave management and employment law compliance - Maintain and improve People processes and internal controls. - Set direction for HRIS optimization and process enhancements, with configuration and system level execution - Serve as escalation point for complex employee relations matters. - Oversee employee onboarding and offboarding process and optimization Culture & Employee Experience: - Act as a steward of company culture, partnering with executive leadership to define, model, and reinforce organizational values. - Design culture building programs (engagement surveys, listening sessions, focus groups) and translate findings into concrete action plans. - Treat onboarding, performance conversations, and offboarding as culture reinforcement moments Leadership & Team Management: - Lead, coach, and develop the internal People Operations team by setting clear priorities, allocating resources, managing performance, and building the skills needed to deliver high-quality employee programs. Communication and Change Management: - Develop and coordinate communications supporting enterprise People strategies, programs, processes and initiatives. - Develop communication and change management approaches that support successful implementation and adoption. - Help leaders and teams understand the business rationale, expectations and desired outcomes associated with enterprise talent initiatives. Now Education/Training/Experience: - Minimum of 7+ years of progressive HR experience, with at least 2 years in HR Manager or Senior HRBP level role - Prior experience managing or overseeing payroll and benefits and HRIS systems (examples: UKG, Greenhouse, Predictive Index, etc.) - Proven experience in a high growth, mid-sized SaaS or technology company. - Demonstrated ability to coach leaders, influence without authority, and drive change. - Extensive knowledge of employment laws and HR compliance matters. - High attention to detail, exceptional judgement, and strong communication skills (written and verbal). - Ability to thrive in a PE-backed, fast scaling environment with evolving structures and priorities. - Demonstrated ability to handle highly sensitive information with integrity, professionalism, and absolute discretion. - Demonstrated ability to balance innovation with employee experience, responsible use, organizational risk, and measurable business outcomes related to AI utilization in the workforce. - Demonstrated experience building or leading culture and engagement initiatives. - PHR, SPHR or equivalent certification preferred. We could split Requirements (education/experience) and Qualifications (certifications) and Skills (abilities). But we can also put all under Requirements. However instruction: prefer a few substantive sections over many thin ones. So we could have About the role, Responsibilities, Requirements (which includes education/experience, qualifications, skills). But we also have Schedule separate. We need to avoid creating sections with filler. So we will have:

      About the role

      ... company overview and description summary ...

      Responsibilities

      ... each duty block as
      • with maybe subheading inside.

        Requirements

        ... list each bullet from Education/Training/Experience.

        Schedule

        Hybrid role: 2 days in office, 3 days work-from-home.

        We should not include Pay or Benefits. Now ensure we preserve all substantive info. Let's craft the About the role paragraph: M3 (www.m3as.com) is a leading provider of hospitality-specific software solutions, delivering cloud-based tools for hotel accounting, financial reporting, labor management, payroll, and business intelligence. Built by hoteliers for hoteliers, M3 empowers hotel owners, operators, and management companies to streamline back-office operations, reduce costs, gain real-time insights, and drive portfolio performance across thousands of properties in North America and beyond. The Senior Manager, People Operations serves as a strategic and operational People partner and as a steward of company culture. This role leads core people operations, employee relations, performance management, payroll and compensation administration, culture and experiences and compliance efforts in a growing and fast paced technology environment. If you've outgrown “executing the process” and are ready to own people programs, lead a team, and be the person the leadership team trusts to run point, this is your next role. This role represents People Ops in cross-functional projects, system implementations, integration work and strategic programs. This position directly manages the Payroll & People Operations Analyst and the People Generalist, ensuring payroll, benefits, HR systems, and employee lifecycle processes are handled accurately and efficiently while maintaining strong partnership with managers and leadership. This is a hybrid role (2 days in office/3 WFH) and reports to the EVP, People. We could keep schedule line in About but we also have Schedule section; better to not duplicate. So maybe remove schedule line from About and keep only in Schedule section. But we need to preserve all substantive info; we can keep schedule info only in Schedule section, not duplicate. So About section should exclude the hybrid line. Let's adjust. Thus About section: company overview + description summary up to "reports to the EVP, People." but exclude the hybrid line. Actually the description summary includes "This is a hybrid role (2 days in office/3 WFH) and reports to the EVP, People." We'll split: keep "reports to the EVP, People." in About, and move hybrid to Schedule. Thus About paragraph ends with "... and reports to the EVP, People." Now Responsibilities: we need to list all duty blocks. We'll create
        • with heading for each block, then the details as sentences. We must preserve all details. Let's draft each: Strategic & Advisory HR: Partner with leaders to support team effectiveness