Senior Manager, People Analytics, Insights & AI Enablement

About the role

CHANEL is looking for a Senior Manager, People Analytics, Insights & AI Enablement to join our New York City team. This role sits in the Organizational Development & Effectiveness (OD&E) Center of Excellence within the US People & Organization (P&O/ Human Resources) team. You will enable P&O (HR) to make better, faster, evidence-based decisions through people analytics, insights and the thoughtful use of technology and AI. You will define P&O’s AI needs (in partnership with People Operations), how people insights and foresights are produced and used, and how AI supports the future P&O operating model. This role is a strategist and enabler who turns people data, insights, and AI into business outcomes and a future-fit org.

Responsibilities

• Define the people analytics roadmap and standard dashboards to support people insights across the US— so the same questions are answered the same way, reducing fragmented one-off demand and freeing the team for higher-value, predictive work
• Translate workforce data into insights and recommended actions, and build predictive, forward-looking models for workforce planning (e.g., retention, capacity, and scenario forecasting)
• Define P&O technology strategy, innovation, and AI use-case framing — how the team uses, evaluates, and rolls out AI tools to support the future operating model
• Identify augment-vs.-automate workflows, serve as part of the local and global AI ambassador community, and guide responsible, human-centered AI use within P&O, grounded in the value the work is trying to create — establishing guardrails and scaling adoption through repeatable standards rather than one-off experimentation
• Drive AI adoption in P&O by connecting new tools to the team’s day-to-day problems and assess P&O