Senior Manager - PBH (Power-by-Hour)

Airbus Helicopters in Grand Prairie, TX is seeking a Senior Manager of PBH (Business & Programs) to act as the entrepreneurial leader for the North American Power-by-the-Hour (PBH) business line. This role owns the end-to-end profit and loss (P&L) accountability for the PBH portfolio, operating with full autonomy to drive financial performance, customer satisfaction, and strategic growth.

About the team

From building to servicing the next generation of aerospace, our team focuses on quality, productivity, and efficiency. We ensure the highest quality of care and safety is built into each aircraft we assemble and maintain.

Working environment

A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. The Dallas area is home to seven professional sports teams, including a custom Airbus helicopter dedicated to the Dallas Cowboys.

Benefits

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan, and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
• Work/Life Balance: Paid time off including personal time, holidays, and a generous paid parental leave program
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”), and other supplemental benefit coverages

Responsibilities

Strategic P&L and Business Ownership: 30%

• Ultimate P&L Accountability: Holds full fiduciary and operational authority for the PBH portfolio ($40M+ annual revenue), accountable for Operating Plan, Forecast, Gross Margin, and Free Cash Flow
• Business Model Design: Proactively defines and executes the North American PBH business strategy, strengthens contract administration, and expands it to proactive business steering, identifying cost-mitigation opportunities and new pricing schemes
• Commercial Governance: Acts as the primary escalation point for all high-profile PBH commercial and operational issues, possessing the authority to bind the organization to commercial commitments and leverage cross-functional resources to mitigate business risk
• Provide guidance for all operational management activities related to HCare Smart Power-by-the-Hour contracts (order processing, backlog of open orders, installation and removal of parts by customer, return of core units in accordance with contractual commitments)
• Prepare, lead, and deliver P&L performance for $200M in annual revenue (Operating Plan, Forecast, Turnover/Revenue, Gross Margin, Free Cash Flow, Working Capital/Funding)
• Establish and track critical metrics (contract renewal rate, offers win-ratio, timely contractual filtering/savings, PBH cost drivers; catalog on time and on quality)
• Establish standard processes and routines and conduct regular performance reviews of the business line
• Track and influence costs on Component Support Programs to secure profit objectives and provide recommendations for the material, both new and repairs required to satisfy customers
• Develop and implement cost improvements
• Monitor contract execution and coordinate all contractual obligations
• Provide guidance on offer definition, contracts management, OP proposals, services/strategic choices, and balancing to the home office teams
• Help define and validate commercial policy for pricing, offers, and catalog
• Responsible for the profit and loss of HCare PBH Contracts ($50M USD revenue, >160 contracts, >200 customers)
• Ensure issuance and delivery of timely offers, on quality, on-price, and margin to enhance the win-ratio
• Follow bookings, sales, and market shares
• Lead and control warranty adjudication of HCare program by providing guidance and expertise of PBH warranty matters
• Implement processes required to collect customer operational flight hours and ensure monthly billing to all PBH customers
• Understand and resolve critical issues and HCare related problems applying critical thinking to support the prioritization of issues and actions
• Establish Forensics on performance of existing PBH contracts

Organizational Leadership & Cross-Functional Alignment: 25%

• Manager of Managers: Leads a high-performing organization of direct reports (including managers) and indirect teams, instilling a culture of high performance, accountability, and professional development
• Matrix Governance: Sets the "drumbeat" for the organization, effectively managing cross-functional stakeholders across MS&L, Technical Support, and Finance to ensure operational readiness
• Talent Strategy: Identifies, recruits, and develops top-tier talent, setting clear performance metrics (Quality, Schedule, Profitability) and holding the organization accountable for outcomes rather than just activities
• Maintain adequate resources to perform activity locally: recruitment, workload analysis, load capacity balancing, and performance evaluations
• Direct the efforts of a team covering contract management, technical filtering, PBH liaison, performance monitoring and management, offers support, invoicing, etc., dedicated to support PBH contracts, and work cross-functionally with non-dedicated support staff in other departments
• Establish and maintain metrics to measure business and team performance
• Establish and implement xBH training programs, including on-boarding for new hires and continued development of experienced team members
• Provide coaching and feedback to team members, including the development of formal corrective action plans
• Ensure performance metrics are met, such as Quality, Schedule Adherence, Cost/Profitability, Service Levels, Customer Satisfaction, etc.
• Work in close coordination with other members of the Support & Services organization to provide business solutions that meet the operational needs of our customers
• Responsible for strategic direction and leadership of the xBH Team, which inputs/manages orders for standard (time and material), Airbus HCare Parts by the Hour (PBH), and Repair/Exchange component orders (Dynamic components, Blades, equipment, etc.)
• Secure the connections with cross-functional teams with AH stakeholders in Europe and in Canada

Strategic Forecasting & Market Leadership: 25%

• Data-Driven Decision Making: Translates operational data (FH/Cycles reports, unscheduled removals, obsolescence metrics) into strategic financial intelligence, owning the demand forecast and its integration into the company's resource planning
• Continuous Improvement: Champions innovation in performance monitoring and financial reporting, establishing industry-leading standards for fleet performance that position Airbus Helicopters Inc. as the premier support provider in the U.S. civil market

Invoicing, Forecasting and PBH Core Return Process: 20%

• Monitor issuance of monthly invoicing applicable to flight hours and other charges on an accurate and timely basis
• Review, analyze, and approve annual pricing increases and notifications
• Lead PBH core and sales return activities
• Ensure functional departments develop and retain readiness for new PBH contracts
• Analyze activity levels related to Customer’s operations such as flight hours, parts consumptions, future trends, and coordinate with functional specialists to provide further analysis and ensure key players provide critical reports
• Provide PBH demand forecast to functional departments
• Track and influence costs on Component Support Programs to ensure the company meets its profitability objectives and required materials are available to meet customer needs

Requirements

• Bachelor’s degree, preferably in Business or Engineering (education may be replaced with equivalent work experience)
• Ten (10) years experience in business management, program/project management, or organizational management
• Five (5) years of project management, contract management, logistics, customer service, or related field
• Five (5) years proven experience in the aerospace industry
• Experience in business, contract management, project management, logistics, and supply management
• Proficiency in Microsoft Office Suite and/or Google Suite

Travel

20% domestic and international travel required.

Physical Requirements

• Onsite or remote: Employee is required to work on site at the company’s location at least 4 days a week
• Vision: Able to see and read computer screens and other electronic equipment with screens, read documents, reports, and engineering drawings. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus at all times
• Hearing: Able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms at all times
• Speaking: Able to speak in conversations and meetings, deliver information, and participate in communications 100% of the time
• Equipment Operation: Able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Operate most office and personal electronic equipment for 80% of the work day
• Carrying: Able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs during 10% of the work day
• Lifting: Able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs for 5% of work hours
• Pushing/Pulling: On rare occasions (1-2% of the time on a monthly basis), able to push and pull small office furniture and some equipment and tools
• Sitting: At least 80% of the work day, able to sit for long periods of time in meetings or working on the computer
• Squatting/Kneeling: Able to squat or kneel to retrieve or replace items stored on low shelving
• Standing: As a daily occurrence for 10% of their time on a monthly basis, able to stand for discussions in offices or on the production floor
• Walking: Able to walk through office and production areas including uneven surfaces
• Personal Protective Equipment (PPE): Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site. Steel-toed shoes are required for all shop floor visits; appropriate hearing/eye protection