Senior Manager, Payments & Cash Management

Essential Duties and Responsibilities

• Lead end-to-end payment execution for wires, ACH, and internal transfers, ensuring timeliness, accuracy, and control adherence
• Oversee wire operations, including template governance, fraud verification, and exception management
• Direct payment investigations, corrections, and resolution of operational breaks
• Manage payment inquiries and escalations, ensuring timely research, communication, and issue resolution
• Cook fraud recovery efforts, including SWIFT recalls and other return-of-funds processes
• Maintain strong payment controls, approval workflows, and compliance with internal policies
• Support daily cash positioning and liquidity allocation across entities and bank accounts
• Partner within Treasury on intraday liquidity monitoring, funding coordination, and cash visibility
• Operate within defined escalation protocols, liquidity limits, and control frameworks
• Lead, coach, and develop a team of Treasury professionals
• Drive process improvement, automation, and control enhancements
• Partner with Operations, Technology, and Regulatory teams to resolve issues and improve data integrity
• Oversee governance of payment systems, treasury platforms, and external banking relationships

Knowledge, Skills, And Abilities

• Deep knowledge of payment operations, including wires, ACH, internal transfers, and related workflows
• Strong understanding of payment controls, fraud prevention, and investigation processes
• Familiarity with cash positioning, liquidity drivers, and funding coordination
• Familiarity with broker-dealer regulatory requirements, including 15c3-1 and 15c3-3
• Strong analytical and problem-solving skills to resolve payment issues, cash breaks, and variances
• Experience leading process improvement, automation, and control enhancement initiatives
• Strong organizational skills and ability to manage competing priorities in a time-sensitive environment
• Effective leadership, collaboration, and communication skills

Education/Previous Experience Requirements

• 7+ years of experience in payment operations, treasury operations, cash management, or a related field
• Experience leading wire and ACH processing in a controlled operating environment
• Experience with cash positioning, bank account management, and external bank relationships
• Experience with treasury systems, payment platforms, and bank connectivity solutions
• Experience in a financial services, broker-dealer, or banking environment