Senior Manager, Partner Operations

We need to output only HTML fragment with sections for headings where content exists. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate like EEO, recruitment safety, etc. Must preserve substantive info. We need to parse the posting: It includes description, responsibilities, qualifications, benefits, salary range, etc. We need sections: About the role? Possibly we can have "About the role" as heading with description of role. Then "Responsibilities" with bullet list of duties. Then "Qualifications" or "Requirements" with bullet list of qualifications. Then "Benefits" with bullet list of benefits. Then "Pay" with salary range. Possibly "Schedule" if mentioned (flexible schedules, remote work, summer Fridays, etc). The posting mentions flexible schedules, remote work, flexible PTO, summer Fridays, etc. So we can include Schedule section. We must not include sections with filler like "commensurate with experience". We have actual salary range: $145,000 - $170,000 depending on geography and level of experience, plus equity and an annual bonus. So we can include Pay. We must not include duplicated lines. Must preserve all substantive info. We need to output only HTML fragment, no /, no markdown fences. Let's extract content. First, introductory paragraph: "At Carrum Health, we have built a unique marketplace for specialty care with unparalleled patient experience Since 2014, we have been rewiring a fundamentally broken healthcare system. By connecting large employers directly with the nation's top-tier providers, our platform replaces a flawed fee-for-service model with one that actually works. If you are passionate about solving complex economic problems, driving systemic change in our healthcare system, and thriving in a people-first culture, we want you on our team. As a high-growth health tech company, we are seeking high-performing, exceptional talent to scale our platform and ensure that anyone in the country facing a specialty procedure has access to the life-changing Carrum benefit." Then description of marketplace value: "Our Marketplace Creates Massive Value For All Stakeholders For Employers (Demand): Predictable, transparent pricing that slashes specialty care costs by up to 45% and eliminates waste For Providers (Supply): Ability to gain market share while reducing administrative burden, empowering top-tier doctors to focus completely on delivering optimal care. For Members (Users): A life-changing benefit with dedicated concierges, VIP access to the nation's best specialists, and little-to-no out-of-pocket costs." Then salary line: "The salary range for this role is $145,000 - %170,000 depending on geography and level of experience, plus equity and an annual bonus." Note there is a typo: %170,000 should be $170,000. We'll preserve as given? Probably correct to $170,000. But we must not invent; we can keep as written? It says "%170,000". That seems a mistake. We should preserve exactly as given? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep the text exactly as appears, including the % sign. However it's likely a typo but we must not "invent". So we keep "$145,000 - %170,000". Might be weird but okay. Then: "Reporting to the Director, Partner Operations, the Senior Manager, Partner Operations will ensure smooth and scalable implementations, operations, and growth across our portfolio of ecosystem and health plan partners. You will implement new ecosystem and health plan partnerships, establish and maintain integrations and coordinated member experiences, and ensure operational excellence across billing, reporting, and contract management. This is a highly visible role across the organization, working closely with our platform, patient care, growth, sales, marketing, client success, legal and finance teams to operationalize all aspects of our partnerships. You will drive the strategy, efficiency and growth for new and existing partners to bring world-class, value-based care to millions of lives across the US." Then bullet list of responsibilities starting with "You’re Excited About This Opportunity Because You Will..." followed by many bullet-like sentences each starting with a verb. We'll treat as responsibilities list. Then "We’re Excited About You Because…" list of qualifications. Then "Why you’ll love working with us..." includes culture description, remote-first, benefits list. Then "Other Benefits" list. Then "About Carrum" description. We need to decide sections: About the role (intro + marketplace value). Responsibilities (the bullet list after "You’re Excited About This Opportunity Because You Will..."). Qualifications (the list after "We’re Excited About You Because…"). Benefits (the list under "Why you’ll love working with us..." and "Other Benefits"). Pay (salary line). Schedule (flexible schedules, remote work, summer Fridays, etc). Possibly also include "About Carrum" as separate section? Could be "About the company". But instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). They didn't list About the company but we could use About the role for intro. The "About Carrum" could be considered part of About the role or maybe we can omit as it's not required but we must preserve ALL substantive information. So we need to include that info somewhere. Could be under "About the role" or a separate "About Carrum" heading not in list but allowed? The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive. It says "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect those headings only. But we can also add other headings if needed? Safer to stick to those. We can incorporate "About Carrum" info into "About the role" or maybe "About the role" includes company description. We'll include a paragraph about Carrum under About the role. We must not include boilerplate like EEO, recruitment safety, equal opportunity, etc. So we will cut those paragraphs at end. Now let's extract content for each section. **About the role**: Combine introductory paragraphs and marketplace value and maybe Carrum description. We need to preserve all substantive info. Let's craft a concise but complete paragraph(s). We'll keep the info as is, maybe split into multiple

tags. We need to avoid repeating job title. Not needed. **Responsibilities**: List each bullet from "You’re Excited About This Opportunity Because You Will..." until before "We’re Excited About You Because…". Let's capture them: - Serve as the day to day operations owner for Carrum’s ecosystem health plan partners, building strong and lasting relationships based on mutual trust and aligned objectives - Serve as the business owner to project manage delivery and successful implementation of new partnerships, as well as the expansion of existing partnerships - Refine and iterate our ecosystem and health plan partner implementation infrastructure, including but not limited to implementation playbooks, data and analytics capabilities, reporting standards, and relationship health measurements - Drive the measurement and tracking of bi-directional referrals between Carrum and our partners - Establish and analyze reporting data to extract insights and drive improvements to member engagement in an iterative fashion - Quarterback technological integration with partners to improve the utilization of Carrum’s solution and improve the member experience for those that pass between Carrum and our partners - Identify opportunities for Carrum’s product roadmap, define requirements, and collaborate on solution design with our Platform Team - Deliver a stellar patient experience by interfacing with partners and Carrum’s Patient Care Team so both parties are set up for success in easily sending and receiving referrals - Drive care coordination workflows by balancing multiple stakeholder needs - Manage the financial aspects of our partnerships including billing and invoicing, and revenue share calculation - Serve as the liaison to Carrum’s Finance team to ensure accurate and timely payments with respect to our partnerships - Manage the contractual aspects of our partners including order forms for new employer clients adopting Carrum, and amendments to existing contracts as needed, interfacing with Carrum’s Legal/Contracting department where appropriate **Qualifications**: List from "We’re Excited About You Because…" until before "Why you’ll love working with us...". Let's capture: - 5+ years of experience in the healthcare industry in ecosystem and/or health plan project/product management, account management, operations, and/or consulting roles - Proven track record of managing and growing complex, high-value partnerships, ideally within value-based care or digital health solutions. - Exceptional communication, presentation, and organizational skills, with the ability to engage with and influence stakeholders across all levels, both internally and externally. - Deep understanding of the healthcare ecosystem, including health plan / TPA operations, decision-making processes and strategic priorities. - Highly detailed-oriented, extremely organized and results-driven; exceptional at creating process and structure. Strong operational and reporting prowess. - Strong analytical skills and the ability to use data for storytelling and driving decision-making. - Entrepreneurial spirit; not afraid of ambiguity, ability to innovate, think outside the box, and solve problems creatively and strategically - Experience working in fast-paced environments with aggressive deadlines and cross-functional collaboration. - Are self-motivated; a go-getter that proactively looks to make things better rather than waiting for marching orders - Passion about Carrum Health’s mission to make healthcare more affordable and consumer-centric Note some lines have weird grammar; we preserve. **Benefits**: Combine "Why you’ll love working with us..." and "Other Benefits". Let's extract substantive benefits: From "Why you’ll love working with us...": - We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. - You’ll work with talented, experienced co-workers from companies like Booz & Company, Teladoc, Hinge Health, Accolade, Angi, and Optum. - We champion a collaborative environment where team members can be autonomous, receive support and healthy feedback, and bring their authentic selves to work. - We carve out time to celebrate our successes and have fun. - We’re a remote-first company with employees all over the United States. - We offer holistic employee support with flexible working hours, generous time off, paid parental leave, opportunities to connect virtually and in-person, and more. - We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. - Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee alongside several employee resource groups (ERGs) that support parents, women, and various underrepresented groups. - You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways. - Carrum is remote-first, but we believe the best work often happens in person. This role may include occasional travel for team offsites, client events, or company gatherings. From "Other Benefits": - Stock option plan and performance bonus for eligible employees - Flexible schedules and remote work - Chicago and San Francisco offices available as an option - Flexible PTO, within reason - Summer Fridays (sign off @ 1pm local time) - 15+ paid holidays, including Juneteenth, World Mental Health Day, and Carrum Health Day - Annual holiday shutdown in December - Paid parental leave - Health, vision, and dental insurance - Employee Assistance Programs (EAP) - 401K retirement plan We should avoid duplication: flexible schedules and remote work already mentioned; we can keep. **Pay**: The salary range line: "The salary range for this role is $145,000 - %170,000 depending on geography and level of experience, plus equity and an annual bonus." **Schedule**: Could include