Senior Manager, Partner Implementation

Responsibilities

• Build and lead a team of elite technical implementors.
• Ensure the team stays ahead of the IES roadmap and complex accounting logic.
• Oversee the "Train the Trainer" framework and define standards for partner certification and "onboarding independence."
• Build the bridge between your team, Product, and Engineering to resolve systemic technical friction.
• Strategically assign resources to VAR accounts based on technical complexity and firm scale.
• Own the "Source of Truth" for technical implementation, governing the documentation library, implementation playbooks, and GL mapping templates.
• Track and report on team-wide metrics, including go-live failure rates, sync accuracy, and the "repeat escalation rate."
• Use data-driven insights to provide Senior Leadership with recommendations on platform or service improvements.
• Work in tight lockstep with the Customer Success team leadership to ensure a seamless "hand-off" from the technical build to long-term strategic growth.

Qualifications

• 10+ years of experience in technical implementations, management consulting, or professional services, with 3+ years in a people leadership role leading high-touch technical teams.
• Expert-level understanding of multi-entity accounting, COA/GL mapping, and complex data migration logic.
• Ability to perform "Technical Case Reviews" to mentor your team through forensic troubleshooting.
• Active CPA or Enrolled Agent (EA) credential highly preferred.
• Proven track record of managing technical service delivery through third-party partners or VAR networks.
• Ability to build "Escalation Architecture" and know when to solve a problem with a configuration change versus when to advocate for a product roadmap shift.
• Exceptional presence and executive communication skills to navigate sensitive tech-lead dynamics at our largest partner firms.
• Ability to travel 30%–40% of the time to support your team on-site during high-complexity "Go-Lives" or partner summits.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits).