Senior Manager, Operations - Last Mile Delivery - Process Governance

About the role

The Senior Manager, Operations leads the execution of complex projects and programs by managing timelines, resources, and cross-functional collaboration to ensure successful implementation. This role provides data-driven insights and develops innovative solutions to enhance business efficiency and operational effectiveness. Responsible for overseeing budget management, process improvements, and stakeholder engagement, the position drives initiatives that support strategic objectives and operational goals. The Senior Manager also fosters team development through coaching and performance management while upholding company policies and ethical standards to deliver consistent, high-quality results.

About the team

The governance team within Last Mile Delivery, Trust & Safety focuses on policy and process governance to ensure operational excellence. This team leads cross-functional initiatives, driving project execution and continuous improvement to enhance business efficiency. By leveraging data analysis and effective communication, the team develops innovative solutions and maintains high standards for performance and compliance. Collaborating closely with stakeholders, they support strategic goals and operational success while fostering a culture of accountability and integrity.

Responsibilities

• Lead and manage complex project work streams, ensuring timely execution and alignment with business objectives.
• Develop and adjust project plans, timelines, and budgets while facilitating effective communication across teams.
• Analyze data to identify trends, provide insights, and recommend solutions that enhance operational efficiency.
• Collaborate with cross-functional partners to design and implement process improvements and innovative business solutions.
• Oversee development and enhancement of operational tools and reporting mechanisms to support business needs.
• Mentor and develop team members, setting performance expectations and fostering a high-performing work environment.
• Drive initiatives that optimize costs, mitigate risks, and support revenue generation aligned with company goals.

Requirements

• Proven expertise in operations and project management with the ability to lead complex initiatives and manage multiple work streams.
• Strong analytical skills to interpret data, identify trends, and translate insights into actionable business recommendations.
• Demonstrated success in driving process improvements and enhancing business efficiency through innovative solutions.
• Experience leading cross-functional teams and fostering collaboration to achieve strategic objectives.
• Effective communication skills to influence stakeholders and facilitate clear, timely information flow.
• Ability to manage budgets, prioritize assignments, and adapt plans based on performance evaluations.
• Commitment to developing talent through coaching, mentoring, and performance management.

Qualifications

• Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area.
• 1 year’s supervisory experience.

Preferred Qualifications

• Leadership of cross-functional task forces or projects.
• Master’s degree in Operations Management.
• Project Management Professional (PMP) Certification.

Benefits

• Competitive pay as well as performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.

Pay

The annual salary range for this position is $90,000.00 - $180,000.00. Additional compensation includes annual or quarterly performance bonuses and stock for certain positions.

Location: 802 Respect Dr, Bentonville, AR 72716, United States of America.