Senior Manager Last Mile Operations
About the role
As a Senior Manager, Last Mile Operations at RXO, you will support home delivery services for multiple clients and field operations. You will maintain positive and ongoing relationships with external customers, location managers, and operators, while generating positive customer satisfaction.
Responsibilities
- Ensure compliance with specified contract metrics
- Maintain high standards for all operational activities
- Hire, train, develop, and appraise staff effectively; develop a contractor base team
- Direct and guide front line management staff
- Manage contract drivers who are operating up to 7 days per week in multiple regional locations
- Build relationships with customers to ensure continuous operating improvements
- Oversee P&L
- Work with national sales team to facilitate new avenues of growth
Requirements
- Absolutely at least a Bachelor’s degree or equivalent related work or military experience
- Minimum of 5 years of operations experience
- Experience with Microsoft Office (PowerPoint and Project)
Qualifications
- P&L experience
- Proven leadership and collaboration skills with experience effectively supervising, coaching, and influencing employees
- Excellent analytical, communication, and time management skills
Skills
- Strong organizational and problem-solving skills
- Ability to manage multiple priorities and deadlines
- Excellent interpersonal and communication skills
Benefits
- Comprehensive medical, dental, and vision plans
- 401(k) retirement plan with up to 5% company match
- Pre-tax accounts to help streamline eligible expenses
- Company-paid disability and life insurance
- Employee Assistance Program (EAP)
- Career and Leadership Development Programs
- Paid time off, company holidays, and volunteer days
Pay
Compensation is commensurate with experience.
Schedule
Full-time position.
Benefits
- Comprehensive medical, dental, and vision plans
- 401(k) retirement plan with up to 5% company match
- Pre-tax accounts to help streamline eligible expenses
- Company-paid disability and life insurance
- Employee Assistance Program (EAP)
- Career and Leadership Development Programs
- Paid time off, company holidays, and volunteer days
What You'll Get to Do
- Ensure compliance with specified contract metrics
- Maintain high standards for all operational activities
- Hire, train, develop, and appraise staff effectively; develop a contractor base team
- Direct and guide front line management staff
- Manage contract drivers who are operating up to 7 days per week in multiple regional locations
- Build relationships with customers to ensure continuous operating improvements
- Oversee P&L
- Work with national sales team to facilitate new avenues of growth
The RXO Difference
We believe that our success is built on the strength of our people. RXO is committed to creating a workplace where everyone feels valued and respected. We strive to foster an inclusive environment where diverse perspectives and experiences are celebrated and leveraged to drive innovation and excellence.
The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.