Senior Manager, Operations (Deputy Director)

About the role

The Construction Management Department administers all Capital projects performed in existing public school buildings and the construction of new schools. The Senior Manager, Operations assists in managing and directing the staff and processes within a division, ensuring work is performed efficiently and to SCA quality standards.

Responsibilities

• Plans, assigns, monitors, reviews and evaluates work performed by assigned staff.
• Motivate staff and create an environment where employees thrive.
• Make recommendations regarding recruitment, hiring, promotion, reassignment and discipline of staff.
• Recommend policies and procedures related to their assigned area(s).
• Participate in making division, department, and organization-wide recommendations to the appropriate Director.
• Develop and implement plans, programs, and projects for their area(s) of responsibility.
• Perform the duties of assigned staff when necessary.
• Perform related tasks as assigned.

Project Operations (Deputy Chief Project Officer)

• Oversee the coordination of project related activities among architects, engineers, construction management firms, subcontractors and government agencies in designated boroughs to ensure the quality and high standards of contract performance and compliance in both design and construction.
• Recommend strategy and policy to senior management for the implementation of the capital program.
• Plan, assign, monitor and evaluate the work performed by assigned staff and make recommendations regarding recruitment, hiring, promotion, reassignment and discipline.
• Review of all assigned Senior Project Officer requests for revised Capital funding prior to submission to the Department of Education for approval.
• Serve as a mediator to resolve special construction related problems which were not resolved at a lower authority level.
• Acknowledge some change orders and notices of directions and grant time extensions to contractors as part of the negotiation process.
• Participate in the bid/award process with the Department of Education and Authority staff to develop scope and design documents for new capital projects and major renovations/repairs.
• Regularly attend meetings and briefings involving Borough Presidents, United Federation of Teachers representatives, senior Project Management staff, and the Authority President.
• Participate in negotiations with federal agencies, such as the Department of Housing and Urban Development, concerning the building of LYFE (child care) Centers by the Authority and involving the coordination of design requirements and project scope.

Information Technology

• Make recommendations regarding recruitment, hiring, promotion, reassignment and discipline of staff.
• Supervise assigned information technology employees within a division or work group, as well as contract staff as needed.
• Manage information technology consultants and vendors.
• Participate in the Request for Proposals (RFP) process regarding information technology subjects.
• Perform the duties of assigned staff when necessary.

Risk Management

• Select appropriate techniques to minimize loss such as avoidance, loss prevention and reduction, retention, grouping of exposure units, and transfers.
• Develop alternative means of financing the risks and recommend courses of action to executive management.
• Oversee the insurance program including renewal coordination, exposure collection, market analysis, loss analysis, enrollments, budgeting, and carrier/vendor payments.
• Manage the claims process including claims team supervision, TPA, litigation, brokerage oversight, and resolution strategy.
• Continually evaluate and optimize the performance of the risk program through data mining, loss development, forecasting and contractor accountability modelling.
• Select and direct activities of insurance, safety, engineering and loss prevention experts.
• Analyze and classify risks as to frequency and potential severity and measure financial impact of risk on the Authority.
• Develop and implement measurable loss control systems.
• Communicate loss control goals and objectives to executive management.
• Provide guidance to all levels of management on risk management matters and insurance matters.
• Prepare operational and risk reports for use by management, for all areas of the Authority's operations.
• Plan, assign, direct, monitor, review and evaluate the work of assigned managers and staff and make recommendations regarding recruitment, hiring, promotion, reassignment and discipline.

Business Process & Policy

• Update existing policies and develop and write new policies to ensure that policies integrate best in class insights, reflect current operations, and that employees have an accurate reference to guide their work.
• Map, analyze and revise business processes to improve their efficiency and effectiveness.
• Identify areas that may benefit from process improvement, and make recommendations to leadership.
• Scan the external environment to collect best practices and/or practices most relevant to SCA to support policy development/refinement and process optimization.
• Assess relevance to SCA and integrate external insights into policy development and process improvements.
• Plan, assign, direct, monitor, review and evaluate work performed by staff and makes recommendations regarding recruitment, hiring, promotion, reassignment and discipline.
• Perform related duties as assigned.

Cost Monitoring

• Recommend policies and procedures related to schedule and budget monitoring and execution control for projects from design inception through completion.
• Manage technical resources required to properly scope and design projects.
• Serve as Engineer of record for assigned projects. Ensure projects are in compliance with all applicable codes and standards.
• Coordinate with other Authority divisions to ensure that projects remain in compliance with their approved project plans and that the financial obligations of the projects reflect the Department of Education schedule and budget requirements as outlined in the appropriate Department of Education capital program.
• Establish and administer an integrated system for monitoring and tracking project execution.
• Oversee Authority database to ensure accuracy of information provided and resolves issues related to established budgets or schedules.
• Continually develop assigned staff and other Authority personnel with respect to managing scheduling and established Authority databases.
• Organize and establish agendas for the Authority Program Review meetings held on a monthly basis.
• In conjunction with other Division staff, prepare periodic reports as mandated by Authority enabling legislation, including, but not limited to, the Line Project Status Report (Trustee's Report), Extent of Completion Report and the Yearly Commitment Plan specifically with respect to scheduling and cost parameters of projects.
• Plan, assign, monitor, review and evaluate work performed by unit technical staff.
• Motivate staff and create an environment where employees thrive.
• Make recommendations regarding recruitment, hiring, promotion, reassignment and discipline of staff.

Community Relations

• Analyze issues relating to community and government relations and make recommendations regarding the development of policy and procedures.
• Serve as ombudsperson for a designated borough and is the main point of contact with the school community, community boards, and community and parents advocacy groups where the construction project is planned or under way.
• Maintain liaison with each school district, community boards and parents and advocacy groups on specific school construction projects.
• Chair community liaison committees established for each major modernization, or new construction project and other projects.
• Consult regularly with Construction Management staff to determine project status in order to inform committees and their representatives.
• Serve as liaison to the City Council members; maintain ongoing dialogue with Council members and their staff to keep them informed on key issues involving the Authority.
• Absorb the duties of the Director, Community Relations in his/her absence.

Qualifications

Education: Baccalaureate Certifications (if Required): Work Experience: Ten years of full time diverse experience in area of discipline; five years experience must have been in supervisory or management capacity; or a satisfactory combination of education and experience. Preference: Weighted consideration may be given to New York State Professional Engineers, Registered Architects or candidates with knowledge or experience in: government safety or construction standards; managing complex personnel and technological issues; working effectively on a wide range of subjects, including policy formulation, budgetary control, scheduling and making highly technical operations decisions; dispute resolution, management and communications skills.

Benefits

We Offer Exceptional Benefits Including Medical (100% employer paid for basic coverage available) Prescription Drug Options Dental & Vision Coverage NYC Qualified Pension Plan (QPP) Optional Retirement Savings Plans including 401K, 457 and IRA options Transit Check Program Public Loan Forgiveness Program Competitive Paid Time Off (PTO) Benefits As part of our ongoing commitment to employee growth and development, the SCA’s Learning and Development (L&D) program offers a variety of valuable benefits. These include tuition reimbursement for continued education that is directly related to your current role, as well as access to a broad range of individual and organizational training opportunities. Trainings on leadership development, technical skill-building, compliance, personal and professional growth. These programs are designed to strengthen performance, boost engagement, and ensure our workforce is fully equipped to meet both current and future organizational goals.

EEO Statement

The New York City School Construction Authority (NYCSCA) is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local law. In addition, the NYCSCA will provide reasonable accommodations for qualified individuals.